Tenant Services Administrator or Senior Tenant Services Administrator

This position is responsible for communication and coordination with tenants, vendors and building staff on site on a wide range of building issues; administrative functions relating to the daily operation of the property; and, administrative and project support to the General Manager.

• Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
• Process accounts receivable including the timely application of cash and credits.
• Prepare Tenant Service Requests (TSR’s) and input into the tenant service request system.
• Maintain current, accurate and complete tenant and vendor certificates of insurance through BCS tracking system.
• Manage conference room reservations.
• Work with security vendor to ensure efficient operations.

• 1-3 years of experience in a professional customer service role, preferably in a property management environment.
• Impeccable customer service skills.
• Solid attention to detail and organization skills.
• Self-directed, with excellent judgement and problem solving skills.
• Ability to seamlessly switch between tasks at a busy front desk.
• Experience with or ability to quickly pick up accounts receivable.
• High School Diploma or general education degree (GED).

• $52,000 - $65,000 (Salary range is consistent with what the business reasonably expects to pay a new hire. Actual pay is subject to a number of factors, including geography, experience, education, etc., and is subject to change).