Sales Support Specialist

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Full Time Sales Dallas, Addison, TX, US

2 days ago Requisition

The Sales Support Specialist provides centralized administrative, systems, compliance, and enablement support to Knight Commercial's sales organization.

Reporting directly to the Chief Revenue Officer, this role works across all commercial verticals to ensure Account Executives and sales leaders have the administrative infrastructure, documentation, systems, information, and resources necessary to effectively develop customer relationships and drive profitable growth.

A critical responsibility of this position is coordinating and maintaining the business documentation, registrations, licenses, vendor requirements, and related administrative information necessary for Knight Commercial to pursue and conduct business across various states, counties, municipalities, and customer organizations throughout the United States.

The Sales Support Specialist will also support onboarding and training for new members of the sales organization, maintain the integrity and accuracy of commercial systems and data, and provide reporting and pipeline support that enables leadership to effectively forecast future business needs.

This position serves as a connector across the commercial organization—creating consistency, reducing administrative burden on Account Executives, and ensuring the CRO and commercial leaders have reliable information to make business decisions.

• Provide centralized administrative support to Regional and National Account Executives and commercial leadership.
• Coordinate documentation and administrative requirements associated with new customers, opportunities, projects, and markets.
• Support Account Executives with customer onboarding documentation, vendor applications, qualification packages, certificates, forms, and other required materials.
• Maintain organized and accessible commercial records and documentation.
• Coordinate administrative follow-up associated with customer requests and business development activities.
• Help Account Executives navigate internal processes and connect with the appropriate corporate or operational resources.
• Identify opportunities to simplify and standardize administrative processes across the sales organization.
• Reduce administrative burden on Account Executives so they can remain focused on customers, relationships, and revenue generation.

• Coordinate and track documentation required for Knight Commercial to conduct business across various states, counties, municipalities, and customer organizations throughout the United States.
• Maintain visibility into business registrations, licenses, certificates, vendor qualifications, and other required commercial documentation.
• Partner with Finance, Legal, Operations, Human Resources, and other appropriate functions to obtain and maintain required documentation.
• Track expiration and renewal dates and proactively coordinate updates before documentation lapses.
• Support Account Executives entering new markets by identifying required administrative and documentation needs.
• Maintain a centralized repository and tracking process for relevant commercial documentation.
• Escalate missing, expired, or incomplete documentation that could prevent or delay Knight from pursuing or performing work.
• Help ensure Knight is administratively prepared to respond quickly when opportunities arise in new markets.

• Support consistent and accurate utilization of Knight's CRM and other commercial systems.
• Maintain high standards for customer, opportunity, pipeline, contact, and project-related data.
• Monitor data quality and identify incomplete, outdated, duplicate, or inaccurate information.
• Partner with Account Executives and Regional Account Directors to resolve data gaps.
• Establish consistent expectations for how commercial information is entered and maintained.
• Support system enhancements, process improvements, and adoption of new commercial tools.
• Create reports and dashboards that provide leadership with actionable commercial information.
• Serve as a knowledgeable resource for Account Executives regarding commercial systems and processes.
• Support the CRO and commercial leadership with pipeline reporting, forecasting, and business planning.
• Compile and validate pipeline information across…