Receptionist​/Workplace Coordinator

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

The Receptionist & Workplace Coordinator is the first point of contact for visitors, clients, and team members at Wingstop’s GSC, ensuring a warm, welcoming, and professional front-of-house experience. The role manages the reception desk, coordinates administrative and workplace operations (calendars/rooms, deliveries, supplies, vendors), and supports culture and engagement events—providing exceptional service to guests and internal teams. The ideal candidate demonstrates strong communication skills, a polished and dependable demeanor, and the ability to prioritize and multitask effectively in a fast-paced environment while modeling The Wingstop Way.

• On-site coverage required, Monday–Friday: 8:00 AM – 5:00 PM (1-hour lunch)

• Flexibility for pre-approved needs when coverage is arranged

• Visitors:
  Acknowledge within 30 seconds; host notified immediately

• Packages:
  Recipient notified within 15 minutes; target ≥95% same-day pickup

• Readiness: AM reception checklist by 8:15 AM; weekly audit EOD Friday

Maintain a polished, professional appearance and tone; practice discretion and confidentiality; proactively identify issues and propose solutions; remain calm, courteous, and solution-focused in a fast-paced environment; act as a brand ambassador for Wingstop and model The Wingstop Way.

Microsoft Outlook, Excel, Word;
Microsoft Teams/Zoom;
Fed Ex/UPS/USPS shipping portals; visitor management (e.g., Envoy); printer/copier/scanner fleet; basic A/V room controls; ticketing platform (Jira) and Teams channels for escalations/updates.

Welcome guests warmly; manage check-in, issue badges, maintain accurate logs, coordinate with building security, notify hosts immediately, and keep reception clean and on-brand.

Collect and sort inbound mail/packages each morning, notify recipients via Teams or email, expedite food-delivery pickup, prepare/process Fed Ex/UPS/USPS shipments, maintain a log for high-value/time-sensitive items, and keep the mailroom stocked and organized.

Schedule and confirm rooms, provide visitor instructions (parking, check-in, floor access), support in-office meetings and culture/engagement events (refreshments, supplies, signage, basic A/V), and coordinate guest lists, invitations, and day‑of logistics.

Pre-clear access with Security/Property Management, arrange parking/way finding/refreshments and a discreet holding area, meet and escort on arrival, keep hosts updated, ensure room readiness (A/V, materials, signage), and manage a smooth departure with badge recovery and follow-ups.

Monitor snacks/office supplies and compile weekly reorders for approval; complete a morning walkthrough of reception, supply areas, mailroom, and concierge;…