Dealer Services Outside Coordinator; Manheim Dallas

Position: Dealer Services Outside Coordinator (Manheim Dallas)
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* Key Responsibilities:

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* ** Outdoor position - will be required to work in all weather conditions
*** Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
* Provides direct communication to customers to ensure their expectations are met and service issues are resolved
* Educates dealers on all Manheim products and services
* Investigates, troubleshoots, and resolves customer problems and issues
* Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
* Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
* Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
* Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
* Follow- up as necessary with mechanical shop to determine repair ETAs
* Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
* Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team
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* Qualifications:

*** High School Diploma or equivalent required
* Effective communication (written and spoken) and interpersonal skills required
* Ability to work in a high performance, fast-paced team environment
* Computer skills, including ability use Internet and MS Office
* Ability to adapt to and work effectively within a constantly changing environment
* Excellent customer service and problem solving skills required
* Ability to sit or stand for prolonged periods of time
* Ability to perform repetitive tasks
* Manual dexterity
* Automotive/technician knowledge preferred
** Requirements:
*** Entry-level and/or employees with minimal client facing experience
* High School Diploma/GED and up to 2 years’ experience in a related field
* Prior experience vehicle reconditioning and or general auto body knowledge is a plus
* Team-based interpersonal skills
* Excellent verbal and written skills
* Requires physical ability and mental acuity to execute the duties of the position successfully within required time frames to meet business requirements.
* Valid Driver’s License and safe driving record is required
* Ability to operate vehicles with standard and automatic transmission is preferred

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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