Supervisor, Commercial Services - Manheim Dallas

Supervisor, Commercial Services – Manheim Dallas

The Commercial Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the locations supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. This role collaborates with departments at your physical site, provides input for improvements, and communicates effectively on challenges and system changes affecting clients and team members.

• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
• Work with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
• Audit work completed by Commercial Account Administrators and Posting and Procurement departments for accuracy. Log audit discrepancies and address trends with performance or system issues.
• Serve as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts, identify, assess, and resolve issues; refer unresolved conflicts to designated departments.
• Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success and address employee impact issues.
• Communicate with managers on challenges, process changes, and new accounts; provide input for improvements, diagnostic tools, and process.
• Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the SOP.
• Strategically align Cox Automotive's suite of products and services to ensure client success.
• Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks.
• Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services.
• Supervise staff in inventory management post pre‑sale reconditioning and oversee the redemption process.
• May supervise the Outside Commercial Coordinator team, coordinating vehicles for sale, reviewing work performed, and ensuring appropriate sale line‑up and operational flow.
• Develop and nurture team members’ strengths, encouraging goal setting, feedback, employee recognition, rewards, and performance development planning.
• Develop new commercial accounts and increase volume with existing customers through proactive outreach.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors, working cooperatively with safety leadership.

• High School Diploma/GED with 5 years’ experience in a related field; alternative combinations such as a bachelor’s degree with 3 years’ experience, a master’s with 1 year, or a Ph.D. with up to 1 year are acceptable.
• At least one year in a management/leadership role.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong problem‑solving and de‑escalation skills required.
• Strong organizational skills required.
• Basic computer software skills necessary:
  Microsoft Excel, Word, and Outlook.
• Capability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks and manual dexterity.
• Vision abilities required: close, distance and depth perception.

Base salary: $55,600.00 – $83,400.00 per year, with eligibility for additional incentive compensation.

Eligible employees can take as much vacation with pay as conditions allow, enjoy seven paid holidays, and accrue up to 160 hours of paid wellness time annually. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship is required.