Franchise Business Manager

Overview

About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

Reporting to the Director of Franchise Business Management, the Franchise Business Manager (FBM) works in close partnership with franchise owners and their General Managers to drive revenue growth, operational excellence, and brand consistency across assigned studios. This role blends strategic coaching with hands-on operational support through consultative sessions, KPI and financial reviews, business planning, and field engagement. Franchisee experience and satisfaction are central to the role, balanced with clear accountability to the JETSET brand and operational standards.

• Franchisee Partnership & Performance Coaching — Own the day-to-day business relationship for an assigned portfolio of franchisees.
• Operational & Financial Performance — Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability.
• Brand Standards & Compliance — Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems.
• Cross-Functional Collaboration & Field Insights — Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance.
• Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics.
• Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth.
• Support franchisees through pre-opening, stabilization, and optimization phases of the business.
• Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps.
• Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies.
• Identify early warning signs of underperformance and proactively intervene with structured support plans.
• Conduct operational reviews, audits, and business evaluations as needed.
• Partner with internal teams to address escalations related to quality, staffing, or brand compliance.
• Protect the integrity of the JETSET experience while supporting franchisee success.
• Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement.
• Help scale proven strategies from top-performing studios across the system.

• You are comfortable coaching franchise owners and senior operators while balancing support with accountability.
• You think like an operator and can translate data into clear, actionable guidance.
• You thrive in fast-moving environments and can manage multiple markets and priorities simultaneously.
• You communicate clearly and confidently, even in challenging or high-stakes conversations.
• You care deeply about brand consistency, client experience, and long-term studio health.

• Franchise Partner Mindset - Builds trust-based relationships while holding franchisees accountable to brand and performance standards
• Data-Driven Operator - Uses KPIs, financials, and trends to guide decision-making and coaching
• Relationship Builder - Skilled at influencing without authority and navigating complex stakeholder dynamics
• Problem Solver - Able to assess operational challenges and translate them into clear action plans
• Proactive Communicator - Keeps stakeholders aligned, informed, and focused on priorities
• Structured & Organized - Manages multiple studios, timelines, and initiatives with consistency and clarity
• Startup-Oriented - Comfortable creating structure, refining processes, and evolving alongside a growing brand
• Consumer Understanding - Has an understanding of the luxury brand experience and a…