Client Partner - Healthcare

Overview

Role:
Client Partner - Healthcare

Location:

Dallas, TX

• The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction. All of sales, delivery, and operations teams for the account will roll up to the CP.
• Define the long-term approach/plan for the account and execute to the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP and CXO level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction.
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Application Development and Maintenance Services, IOT/Digital Engineering, BPO, Data, Analytics & AI, Enterprise Solutions, Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the account specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account.
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs).
• Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

• Strong Retail/CPG Industry domain background is desirable
• Minimum of 16 years of total professional experience
• Experience with rapid growth in accounts and experience in global delivery model
• Prior experience of managing a large P&L in a leadership role is a must
• Ability to present at senior levels and executive levels and navigating the multiple layers of organization of the customer
• Ability to work with different teams in various service lines and functions, across multiple time zones
• Ability to manage multi-cultural teams
• Be based in Dallas, TX but willing to travel to different client locations in US and abroad

Salary Range: $147,000 - $203,000 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE