Account Manager

Location: In office required – Dallas, TX

Reports to: VP of Service Operations

Supersure is where benefits careers get leveled up. We’re not just “brokers” – we’re tech-powered, mission-driven partners who deliver enterprise-level service at SMB scale. Our Account Managers are the client’s benefits champion, equipped with tools, data, and support that make “spreadsheet chaos” a thing of the past. If you want to be the reason clients stay, grow, and refer their friends, this is your moment.

Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in our products, but in how we operate and in the individuals we hire.

This isn’t business as usual – and we’re looking for people who are ready to build something different.

• Client Relationship Champion: Manage a portfolio of SMB clients, ensuring their group health, dental, vision, life, disability, and voluntary benefits programs are always optimized and compliant.
• Renewal & Open Enrollment Guru: Lead annual renewals and open enrollment with a “never auto-renew” mindset.
• Benefits Problem Solver: Address day-to-day service needs – eligibility, claims, billing, compliance, and employee questions – with empathy, speed, and accuracy.
• Education & Engagement Leader: Make benefits understandable and valuable for both employers and employees. Deliver engaging communications, education sessions, and ongoing support.
• Compliance Navigator: Stay ahead of ACA, ERISA, COBRA, and regulatory changes – help clients avoid surprises and stay audit-ready.
• Team Collaborator: Partner with Placement, Producers, and Tech teams to deliver seamless onboarding, cross-sell, and retention strategies.

• No More “Spreadsheet Olympics”: Our platform automates the grind – so you focus on strategy, client impact, and creative solutions.
• Omnichannel Service: Meet clients where they are – online, in-person, or hybrid. You’re empowered to deliver your best work, your way.
• Culture of Growth: We invest in your development, reward innovation, and share success through profit sharing and best‑in‑class benefits.
• Mission-Driven: We’re here to make insurance and benefits work for SMBs – no “gotcha” clauses, no hidden fees, just real value.
• Rewards & Perks: Competitive base, exceptional benefits, PTO, and performance‑driven financial incentives. We win together.

• Benefits service pros who want to be more than “spreadsheet jockeys” – you want to drive real change.
• People who love learning, collaborating, and making complex things simple for clients.
• Tech‑savvy, detail‑oriented minds who see automation as a superpower, not a threat.
• Team players who want to help build the best benefits service team in the industry.

• 2+ years of employee benefits account management or client service experience (agency, carrier, or TPA).
• Strong knowledge of group health, dental, vision, life, disability, and voluntary benefits.
• Experience with benefits administration platforms (Employee Navigator, Ease, Plan Source, etc.) and digital quoting tools.
• Understanding of ACA, ERISA, COBRA, and compliance requirements.
• Life & Health license required (or ability to obtain quickly).
• Must be based in Dallas, TX area and able to work in‑office in the North Dallas area.

• Certified Insurance Counselor (CIC) designation or other industry certifications.
• Experience working in a fast‑paced, growth‑focused agency environment.
• Service‑oriented with a focus on building lasting client relationships
• Technologically savvy and eager to use modern tools to enhance service delivery
• Organized, detail‑oriented, and capable of independent prioritization
• Collaborative team player with high accountability
• Strong interpersonal and problem‑solving skills

• Determining when to elevate a client or carrier issue to leadership or legal/compliance.
• Identifying appropriate carriers for remarketing or…