Client Partner

Direct message the job poster from Quali Zeal

Qualizeal is North America's Fastest-growing Independent Digital Quality Engineering Services company with a global headcount of 800+ Software Quality and Development Engineers. Trusted by 40+ global enterprises, Quali Zeal has delivered over 200 successful projects—in the areas of Quality Engineering, Digital Engineering, Advisory and Transformation, and Emerging Technology Testing—earning an industry-leading client NPS score of 85. Founded on principles of delivery excellence, service orientation and customer delight, we are a fast-paced, culture-driven organization on a high-growth trajectory.

• Great Place to Work Certified )
• Major Contender in Quality Engineering by Everest Group (2023)
• Economic Times Excellence Award (2023)
• The Global Choice Award (2022)
• ISO 13485:2016 and ISO 9001:2015

Title:

Client Partner/Client Success Partner/Account Manager

Duration:
Long Term

Employment Type:

Full Time to Quali Zeal

We are seeking an experienced and dynamic Client Partner/Client Success Partner/Account Manager who will play a pivotal role in managing and nurturing client relationships. In this role, you will act as a strategic advisor, providing tailored solutions to help clients achieve their business objectives while ensuring their satisfaction and loyalty. You will collaborate closely with senior leaders and cross-functional teams to drive business success.

• Client Liaison:
  Serve as the primary point of contact between client leadership and internal teams, ensuring seamless communication and execution of business strategies.
• Business Development:
  Understand client needs, identify growth opportunities, and develop customized programs to meet client objectives. Negotiate contracts and pricing to close new business deals.
• Relationship Management:
  Build and maintain strong relationships with clients through regular engagement, networking, and strategic initiatives. Resolve client concerns and requests promptly to ensure long-term satisfaction.
• Strategic Planning:
  Develop and implement account strategies aimed at meeting and exceeding revenue targets. Track key metrics such as quarterly and annual revenue, contribution margins, client retention rates, and customer Net Promoter Score (cNPS).
• Industry Insight:
  Monitor industry trends and developments to provide clients with relevant and timely information, helping them stay ahead of market changes.

Travel:
Willingness to travel periodically for client meetings and industry events

• Proven experience in client management, business development, or account management roles.
• Strong negotiation and communication skills.
• Ability to develop and execute strategic plans to drive business growth.
• Exceptional problem-solving abilities and customer focus.
• Willingness to travel as needed to meet clients and attend events.

• Director

• Full-time

• Business Development and Sales
• Industries: IT Services and IT Consulting