Sales Analytics Consultant

Department: Southwest Business

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

As a Sales Analytics Consultant, you'll serve as the sales organization's expert in using, understanding, and acting on customer data. You'll help businesses make sense of massive amounts of transaction, travel, and engagement data so they can understand who their travelers are, identify opportunities, and deliver experiences that delight customers while moving the metrics that matter. You'll combine deep business knowledge with strong technical expertise to unlock powerful insights for each company, then leverage exceptional communication skills to transform those insights into compelling stories that drive action from both internal and external partners.

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face‑to‑face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Deliver Customer insights and opportunities through internal and Customer data, Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.

• Work seamlessly with Account Managers and the Customer Success Team to deliver revenue driving account strategies, tactics, contract proposals, and effective presentations

• Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with Senior Leaders, sales team partners, customers, and others

• Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities

• Provide the research and analysis of trends, and the development of new processes, tools and reports to support increased revenue from the corporate accounts and greater efficiency within the sales cycle

• Identify revenue opportunities through internal transactional data, third party data, account manager or Customer Success Team insights, or a variety of other sources

• Communicate effectively with Customers delivering insights, opportunities, QBRs, and RFPs

• Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities

• Partner with the Account Managers to identify opportunities for improvement and support quarterly business reviews

• Serve in the role of a mentor to develop analytical skills within and outside the team

• Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners

• Utilize appropriate data management procedures including privacy standards

• May perform other job duties as directed by Employee's Leaders

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, economics, and their applications

• Knowledge of the principles and methods for moving People or goods by air, rail, sea, or road, including the relative costs and benefits

• Knowledge of the principles and methods for showing, promoting, and selling products or services throughout the sales process.

• Skilled in identifying, collecting,…