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Corporate Strategy

Senior Associate, AMS Strategic Customer Engagements, Deal Velocity - Elevate

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: ServiceNow, Inc.
Full Time position
Listed on 2026-02-28
Job specializations:
  • Business
    Corporate Strategy
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now makes work, work better for people. Our cloud‑based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Reporting to the Director, Global Strategic Customers (Elevate), the Senior Associate, AMS Strategic Customer Engagements, Deal Velocity - Elevate will be joining a team, focused on driving high‑impact global strategies that support Service Now’s long‑term revenue growth and profitability through larger and more strategic transactions  team works cross‑functionally with senior leaders across the business and offers a supportive and fast‑paced learning environment to thrive in.

This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization.

As a Senior Associate, Global Strategic Customer Initiatives (Elevate), you will support the design and execution of several long‑term strategic initiatives across Service Now – all aimed at accelerating Service Now’s execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities – and you will help drive their successful execution.

As part of your role, you will also support strategic large deal engagements with our most strategic global customers across Service Now, giving you direct exposure to our senior leadership.

Priorities & Responsibilities
  • Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale.
  • Work cross‑functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
  • Synthesize cross‑functional inputs, conduct data analysis, develop business case narratives, and run cross‑functional alignments to support decision‑making of the company’s senior leadership.
  • Manage overall program/project progression for identified initiatives leveraging program and project management best practices.
  • Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities.
  • Drive the creation of compelling, business‑centric narratives and content for the company’s largest deals.
  • Follow a programmatic approach to deliver high‑quality proposals and presentations while meeting tight, customer‑driven timelines.
  • Champion collaborative and integrated support to GTM teams engaged in Service Now’s Strategic Accounts globally (e.g., targeted executive briefing support).
  • Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross‑functional teams.

    • Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top‑tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development.

    • Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.
    • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer‑facing…
    Position Requirements
    10+ Years work experience
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