Sr. Business Development Analyst - Insurance

Sr. Business Development Analyst - Insurance

Upland Capital Group, Inc. is an AM Best rated “A-” VIII specialty property/casualty insurer headquartered in Dallas, Texas. Through its wholly owned insurance carrier, Upland Specialty Insurance Company, the company markets, underwrites and services specialty insurance products in select markets to include excess transportation, construction casualty, excess casualty, primary general liability, excess public entity, professional liability errors and omissions as well as excess cyber liability.

We focus on “old school” underwriting as a craft, add “new school” analytics and technology, and encourage a gritty, growth mindset among people called “we entrepreneurs.”

As an Excess and Surplus (E&S) carrier, we face unique and interesting challenges every day. We are seeking a Senior Business Development Analyst to join our amazing team.

The role of Senior Business Development Analyst will support the growth of Upland’s underwriting business as an operational service expert and advocate for the ongoing and developing needs of our underwriting teams.

In this role, you will be expected to possess knowledge on existing business workflows as you will be an integral player in the development and prioritization of business initiatives. The Senior Business Development Analyst will act as a subject matter expert in their assigned lines of business and guide other Business Development Analysts and new team members in the operational procedures of the department.

The Senior Business Development Analyst will support the development of requirements for Upland’s policy forms and product enhancements, rater updates and other process enhancements. In addition, the position will support established Underwriting teams and participate in the launch of new business units. This role will also act as the product owner and subject matter expert on assigned vendor products that enhance company operations.

• Serve as the subject matter expert for underwriting platforms, analyzing systems and workflows to identify process improvements and propose solutions that increase efficiency
• Own cross business unit underwriting operations initiatives (e.g., Clearance, PLR, OMS workflows) from problem definition to measured outcomes; define baselines/targets and automate KPI reporting.
• Hold delegated decision rights on scope changes within defined guardrails; sign off business readiness and release enhancements
• Mentor team members in Business Development Analyst operations, sharing best practices and collaborating with Underwriting and Digital Delivery teams to ensure consistent processes and knowledge transfer
• Act as a Product Owner of assigned vendor relation projects with Underwriting Operations and Digital Delivery displaying technical expertise in the platform
• Act as subject matter expert on the assigned function product line of business (LOB) to ensure operational performance
• Perform detailed analysis on underwriting specific projects, document and report on changes needed to meet efficiencies goals, recommend potential business solutions, and ensure successful outcomes to reach successful implementations
• Assist with and support QA Team with user acceptance testing for any enhancements or implementations impacting the Underwriting teams
• Support the established and proposed underwriting business processes through data analysis, identification of implementation barriers, and user acceptance testing of various systems
• Create operational reports related to new business implementation processes
• Coordinate with UW Operations colleagues to deliver training documentation for post project implementation
• Develop, share and incorporate organizational best practices into business applications
• Diagnose problems and identify opportunities for process redesign and improvement
• Formulate and update departmental policies and procedures
• Define requirements through interviews, workshops, surveys and existing system documentation or procedures
• Act as a business partner to the underwriting business, actuarial and technology teams by conducting analysis of business needs against…