Solutions Architect

Via Plus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.
Via Plus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment,
Via Plus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

Solution Architect

The Solution Architect will join the Commercial Sales team, specializing in customer contact center technology. The ideal candidate will have a strong background within the contact center technology industry, excellent written communication skills, and a talent for articulating complex solutions that enhance customer interactions through innovative technologies. This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations.

The Solution Architect will work under the leadership of the Senior Solution Manager within the broader Commercial department and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions, particularly within tolling and customer service environments.

• Pre-Sales Support:
  Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions.
• Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Support Business, Functional, Operational, and Technical solution evaluations.
• Prepare, and maintain project proposal documentation responses.
• Document necessary collected information referring to the proposal requirements and company business practices
• Perform the analysis, review, and design of system features.
• Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.
• Product Demonstrations:
  Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.
• Tec…