Showroom Manager-Client Engagement

Role Overview

The Showroom Experience Manager, Client Engagement + Experience is responsible for the planning, delivery, and continuous improvement of distinctive client experiences at a regional Miller Knoll showroom location, ensuring exceptional hospitality and consistent execution. This role ensures all in-person and virtual engagements are seamless, strategic, and aligned with Miller Knoll’s brand, design leadership, and commercial objectives. Serving as the on-site leader for Client Engagement + Experience (CEE), this role provides day-to-day oversight of showroom staff and contract support resources (where applicable), and manages client visits (in- and out-of-market), daily hosting/hospitality, walk-in visitors, and basic day-to-day facility operations.

• Lead the day-to-day planning and execution of onsite client engagement (both in- and out-of-market) and virtual client engagements, ensuring experiences are seamless, memorable, and strategically aligned.
• Oversee and curate agendas, storytelling, tours, and immersive elements tailored to specific client and business objectives.
• Manage showroom experience scheduling and meeting room utilization.
• Execute or oversee hosting and hospitality logistics, including room setup, food and beverage displays, and post-engagement reset.
• In partnership with Sales, help facilitate all client engagements to ensure an exceptional end-to-end experience.
• Ensure all engagements consistently reflect Miller Knoll’s brand, experience standards, protocols and design leadership.
• Manage the day-to-day operations of the showroom.
• Oversee and coordinate on-site contract and temporary support resources, ensuring alignment with applicable protocols and experience standards.
• Reinforce performance expectations with contract and temporary support resources, providing real-time feedback to ensure consistency and quality.
• Partner with CEE leadership on staffing needs, performance insights and opportunities.
• Maintain current product knowledge on product lines represented in the showroom.
• Maintain showroom appearance to assure a first-class impression and experience for clients and guests in the space.
• Work collaboratively with resident associates to reinforce corporate/showroom practices, policies, protocols and procedures.
• Maintain knowledge of facility technology, including use and troubleshooting of AV equipment, video conferencing, projectors, monitors and lighting; working closely with operations partners to address issues.

• Partner and collaborate closely with Showroom Operations leadership to share vision, strategic objectives and ways of working, and to align seamless delivery of intended experience outcomes.
• Collaborate with IT, Facilities and Operations teams to ensure spaces and tools support intended experience outcomes.
• Collaborate with Marketing, Product, and internal subject matter experts to ensure content, messaging, and storytelling remain current and relevant.
• Partner closely with Showroom Operations to coordinate and help facilitate product installation and facility updates (product refresh, replacements and introductions; showroom updates and construction).
• Work closely with Showroom Operations to communicate product and technology function issues.

• Support the execution of client feedback programs, surveys, and reporting.
• Monitor and interpret local engagement insights and trends to identify opportunities for improvement.
• Drive continuous improvement in experience delivery, hospitality, and execution at the showroom level.

• Manage the showroom-level pipeline of client engagements, including scheduling and prioritization.
• Support the planning and facilitation of presentations, workshops, events, and immersive experiences.
• Execute enterprise tools, templates, and standards established by CEE leadership.
• Contribute to pilots, special projects, and continuous improvement initiatives as needed.

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications, Hospitality, Design, or a…