Client Service Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

At Gallagher, we’re looking for a Client Service Manager to join our team. This role is all about building strong relationships and delivering exceptional service to our clients. You’ll be part of a collaborative and supportive environment where your contributions truly matter. If you’re passionate about helping clients succeed and thrive, this is the role for you.

• Manage a portfolio of client accounts, ensuring they receive the best possible service.
• Work closely with our production team to lead the renewal process, delivering tailored solutions that meet client needs.
• By fostering strong relationships with clients and their representatives, you’ll help secure existing business and identify opportunities for growth.
• Your work will directly contribute to client satisfaction, retention, and the overall success of our team.

• Bachelor’s degree with 3+ years client service and/or claims management experience

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

• Strong communication skills to explain complex issues in simple terms.
• A proactive approach to identifying client needs and offering solutions.
• The ability to collaborate with colleagues and build lasting relationships.
• A commitment to ethical practices and doing business the right way.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

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