Business Support, PDS Projects

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Support, PDS Projects - JLL

The Business Support, PDS Projects is the operational backbone of JLL's client account management, ensuring seamless data flow, reporting accuracy, and documentation integrity across a dynamic portfolio of projects. In this role, you'll bridge project teams, clients, and technology platforms—transforming raw project data into polished weekly reports, maintaining mission-critical document repositories, and enabling senior leadership to make informed decisions with confidence.

If you thrive in structured environments where accuracy matters, deadlines are non-negotiable, and your organizational skills directly impact client satisfaction, this role offers a meaningful opportunity to support high-stakes construction and facilities projects while developing expertise in project controls and client reporting excellence.

Drive the weekly reporting cycle from start to finish. Coordinate data collection from Senior Project Managers, consolidate inputs across the portfolio, validate accuracy, and produce client-ready weekly status reports that meet both JLL and client formatting standards—all delivered on time, every week.

Maintain data integrity across all project tracking systems. Perform quality checks on budget, schedule, and safety data submissions, identify inconsistencies or gaps, and work directly with project managers to resolve issues before they reach the client or executive leadership.

Manage comprehensive document control operations. Ensure all project documents—contracts, submittals, RFIs, change orders, compliance records—are current, properly filed, and accessible across both JLL platforms (Adaptive Work, Ingenious, SharePoint) and client-designated systems, maintaining audit-ready documentation standards.

Develop and maintain analytical tracking tools. Build and update Excel-based dashboards, pivot tables, and rollup reports that provide portfolio-wide visibility into project performance, enabling data-driven decision-making for account leadership and client executive presentations.

Coordinate seamless information flow between stakeholders. Upload completed reports and documentation to client portals on schedule, maintain distribution logs, prepare meeting materials and agendas, take minutes, track action items, and ensure all parties have access to the information they need when they need it.

Support project setup and team onboarding activities. Establish file structures for new projects, provision system access for new hires, maintain team rosters and contact directories, and handle special projects or ad hoc research requests that support the broader account management function.

Continuously improve operational efficiency. Identify opportunities to streamline reporting workflows, enhance data collection processes, and leverage technology to reduce manual effort while increasing accuracy and responsiveness across the account portfolio.

Required Qualifications:

• Minimum 2–3 years of experience in project coordination, administrative support, or data analyst roles within construction, real estate, or facilities management environments

• Advanced Microsoft Excel proficiency including pivot tables, complex formulas, data validation, conditional formatting, and chart creation for analytical reporting

• Demonstrated ability to manage multiple concurrent deadlines with exceptional accuracy in fast-paced, deadline-driven environments where errors have client-facing consequences

• Strong written communication skills with meticulous attention to detail—capable of…