Global Process & Operations Expert Distribution

It's More Than A Job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

This role is mission-critical to strengthening process clarity, operational discipline, and audit readiness across the Contract Logistics Healthcare Vertical-US. The Process Documentation Specialist will partner closely with Operations, Information Systems (IT), Transportation and Quality teams to capture, formalize, and publish clear, governed work instructions and process documentation. These materials define how operational systems interact with physical warehouse workflows and serve as foundational compliance artifacts for regulatory and client audits.

Conduct structured information-gathering sessions with cross-functional stakeholders across Operations, IS (Information Systems), Transportation and Quality

Translate operational workflows into clear, organized, and audit-ready work instructions

Develop documentation that accurately reflects system-process integration within warehouse operations

Facilitate stakeholder validation sessions to ensure accuracy and alignment

Secure formal approvals prior to publishing final documentation

Maintain strict version control and ensure all documents are archived within the KN Docs central repository

Establish and refine repeatable documentation governance processes where appropriate

Delivery of clear, structured, audit-ready documentation aligned with KN formatting standards

Improved audit readiness and overall compliance posture

Bachelor's degree in Supply chain, IT, or Business Administration or equivalent experience is preferred

5-7 years of experience in the warehousing or 3PL space, healthcare distribution is preferred

3-5 years experience in process documentation, technical writing, or similar role

3+ years of experience in regulated environments or audit-sensitive operations

1+ year(s) of experience working with warehouse management systems or logistics workflows

Experience in documentation governance frameworks or controlled document repositories and system

Experience in standardizing complex operational workflows into clear, user-friendly documentation

Approximately 50% travel is required

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.