Strategic Project Manager

Join to apply for the Strategic Project Manager role at Rollick

Rollick is the leading customer engagement technology provider for the recreation and equipment, powersports, RV, and marine industries to deliver a seamless customer journey. Rollick’s solutions, utilized by over 150 OEMs and thousands of dealers, include new customer acquisition, enterprise lead management, digital retailing, inventory marketing, customer experience/loyalty, and marketing automation. In addition, the company has rapidly built its  outdoor recreational vehicle buying marketplace to include a nationwide network of dealers and an affinity partner network with access to over 250 million high‑quality customers, including policyholders of major insurance providers, employees at more than 2,000 top U.S. companies, members of the military, veterans and first responders.

The Strategic Project Manager is an implementation manager, project manager, strategic partner, excellent communicator, and program advocate. The project manager is responsible for executing and overseeing resources related to client projects and relationships. This position handles the day‑to‑day communications with OEMs and works closely with internal and external resources to ensure the success of strategic initiatives across assigned client projects. A successful project manager is responsible for orchestrating and measuring the success of ongoing and new OEM programs that span the organization.

Strategic Project Managers wear several hats when interacting with team members and clients. This individual is a constant learner, believes in personal and professional development, is an A‑player, a team player, and has executive presence. They are key in growing the client relationship by participating in client meetings, presentations, proposal development, and when necessary traveling to sales and dealer meetings. A successful project manager will thrive in a fun, fast‑paced, work‑hard/play‑hard environment with the ability to manage multiple projects simultaneously.

• Be the client’s fanatical representative within Rollick.
• Responsible for client retention.
• Own projects from inception through delivery; take responsibility and accountability for the health of the programs you manage.
• Create and manage project plans; work hand‑in‑hand with sales on client upsell and cross‑sell, client success, product/technology teams, and external service providers to ensure client projects are managed well, dependencies are identified, issues are resolved, and risks are mitigated.
• Manage a list of ad‑hoc tasks that need to be executed, some by you and some by other Rollick resources.
• Interface with assigned clients weekly and daily to ensure solid lines of communication, quick and meaningful issue resolution and client relationship value growth. Host weekly client status calls and drive action items to completion.
• Participate in brainstorm sessions, client strategy sessions and lead client presentations including reporting KPIs of assigned projects, new ideas and proposals, and solutions to client problems.
• Drive program performance with an analytical mindset; use analytics and various reporting tools to provide insight and guidance to the clients regarding performance. Comfortable with Excel formulas and pivot tables.
• Confidently and eloquently hold clients accountable to deliverables, communicate timeline changes and cost implications as they apply to client‑level budgets and individual project budgets.
• Work with client and internal resources to create business requirements and scope for assigned projects.
• Manage the client billing according to internal processes.
• Become proficient in the operation of Rollick’s recreation industry‑leading marketing automation platform, Aimbase: execute client tasks such as email campaigns, data imports/exports, report generation; provide basic assistance to clients on the usage of Aimbase; act as the liaison between client and the onboarding team during new client installs of Aimbase.
• Attend internal planning meetings, follow/help improve Agile and internal company processes.

• Customer Success team stand‑up…