Technical Account Manager

Location: Remote, Eastern or Central Time Zone

Reports to: COO

Account Portfolio: 10-15 mid-market accounts ($30k-100k ARR)

We're Corral Data. Corral Data turns messy, scattered data into clear answers and next-step recommendations—minus the cost, complexity, and long timelines of a traditional data stack. Connect your sources, ask questions in plain English, and our AI-powered platform surfaces insights, dashboards, and smart suggestions in minutes.

We're a startup for grown-ups. We keep ego low and expectations high, trusting each other to own outcomes, not shuffle papers. You'll get real autonomy, extreme accountability, and the chance to solve problems that matter for customers every day.

While this position is intended to be full time, in some instances we'll start with a paid contract. You'll dive straight into real customer projects, fully embedded with the team. If things go well on both sides, we convert the role to full time at the end of the contract.

• Pride in your craft and ownership of results
• Bias toward action and measurable impact
• Kindness, curiosity, and a no-drama mindset

If you want your work to count and you're ready to build category-defining AI products with a tight, supportive team, we'd love to meet you.

• Are a driver, not a passenger, and are looking to make a real impact leveraging AI and emerging technology
• Thrive in a fast-paced, highly-iterative, and collaborative workplace where you can take ownership of your work and contribute to the success of others
• Value feedback as a fundamental component of your growth
• Can work against tight timelines while acting thoughtfully towards both the team and the clients
• Are passionate about keeping up to date with the newest technologies, including AI, to provide our clients the easiest and most accurate way to access the transformative power of their data
• Always seek out ways to optimize processes, work smarter, and increase efficiencies
• Optimize resources in a way that generates successful outcomes

We're hiring a Technical Account Manager to own customer success, retention, and expansion across a portfolio of 10-15 mid-market accounts using our AI-powered analytics platform.

• Get on calls with customers and make sure they're getting what they need
• Stay on top of all of your customers' projects and needs
• Work with whoever necessary to make sure things get done and delivered

You own Net Revenue Retention (NRR), identify expansion opportunities, and ensure customers achieve the outcomes they need to renew and grow.

You're hungry, intellectually curious, and diligent. You're a driver who takes ownership and gets things across the finish line. You're organized, able to juggle multiple accounts, and skilled at coordinating people and resources to deliver results. You're excited about AI's potential to transform how businesses use their data.

• Get on calls with customers and make sure they're getting what they need
• Build trusted relationships across operations, marketing, and stakeholder teams
• Run regular check-ins and QBRs focused on value delivery and growth opportunities
• Drive adoption of AI-powered features and identify underutilized capabilities

• Own Net Revenue Retention (NRR) for your portfolio of 10-15 accounts
• Identify expansion opportunities across products, locations, and use cases
• Convert successful AI implementations into measurable revenue growth
• Partner with Sales on expansion deals
• Identify underutilized AI features and drive deeper platform adoption

• Stay on top of all of your customers' projects and needs
• Work with whoever necessary (Solutions Architects, Support, Product) to make sure things get done and delivered
• Own end-to-end delivery accountability—manage timelines, track deliverables, and drive work to completion
• Maintain operational rigor: manage backlog, track SLAs, and ensure nothing falls through the cracks
• Escalate issues with clear context, diagnosis, recommended path…