Process Analyst

## Process Analyst Apply locations:
5430 Lyndon B Johnson Fwy Suite 1200 Dallas, TX 75240time type:
Full time posted on:
Posted Yesterday job requisition :
R15911
** What’s Under the Hood
** GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX.
** That’s Nice, But What’s the Job?
** In short, this role ensures the organization runs smoothly by building, maintaining, and improving Standard Operating Procedures (SOPs) while driving clear communication, operational readiness, and alignment across teams. You’ll act as a key connector between Operations, Product, Compliance, and frontline teams to make sure processes are documented, understood, and consistently executed.
** In long, as the role, you will be responsible for
*** Partnering with functional leaders and frontline teams to develop, maintain, and continuously improve SOPs that are accurate, actionable, and aligned with real-world execution
* Conducting process reviews and stakeholder interviews to validate that SOPs reflect current practices and are easy for end users to follow
* Owning SOP governance, including documentation standards, approval workflows, audits, and ongoing updates
* Driving accountability across teams for SOP accuracy, consistency, and timely updates
* Building and maintaining a centralized, searchable repository for all SOP and operational documentation
* Leading operational readiness for new initiatives, system updates, and process changes, including documentation, communication, and training coordination
* Collaborating with Operations, Product, Compliance, and Change Ambassador teams to ensure successful rollout and adoption of changes
* Creating and distributing clear, effective communication related to process updates, system enhancements, and policy changes
* Monitoring feedback and operational performance to identify documentation gaps, process improvements, and training opportunities
* Independently managing projects, timelines, and stakeholder engagement to deliver on key initiatives
** So What Kind of Folks Are We Looking For?
*** Strong communicator who can translate complex processes into clear, digestible documentation
* Highly organized and detail-oriented with a passion for accuracy and consistency
* Collaborative partner who thrives working cross-functionally with diverse teams
* Proactive problem-solver who identifies gaps and drives continuous improvement
* Adaptable and comfortable navigating change in a fast-paced environment
* Self-starter with the ability to manage multiple priorities and deliver independently
* Influencer who can drive alignment and accountability without direct authority
** The Specifics.
*** 3+ years of experience in operations, process improvement, business operations, or SOP/documentation management
* Proven experience developing, maintaining, and governing SOPs in a cross-functional environment
* Experience working with operational teams and leadership to document and improve end-to-end processes
* Hands-on experience managing documentation systems or knowledge repositories (e.g., SharePoint or similar platforms)
* Experience supporting operational readiness for process changes, system implementations, or transformation initiatives
* Strong background in stakeholder management, cross-functional collaboration, and change enablement
* Experience creating operational communications and supporting training or adoption efforts
* Demonstrated ability to manage projects, timelines, and competing priorities independently
* Bachelor’s degree in Business Administration, Operations Management, Information Systems, Communications, or a related field (or equivalent practical experience)
** Nice to Have
*** Experience working in highly regulated or compliance-driven environments
* Familiarity with change management frameworks or methodologies
*…