BPO Insurance Licensing Director

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be working with licensing specialists in managing the licensing and registration of new and existing insurance professionals.

In this role, you will oversee representative terminations, exam windows, insurance appointments and processing maintenance requests for existing agents. The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic.

Licensing directors oversee the P&C licensing requirements and maintenance of new and existing agents. In this role, you will be the primary point of contact for the client, the MCI operations, and the shared services team.

Key Responsibilities:

• Work with specialists and managers to assist agents in obtaining their insurance licenses.
• Communicate requirements with internal teams and follow up when necessary.
• Ensure fingerprint requirements are followed.
• Verify applicants' forms are completed accurately.
• When needed, communicate with state regulators to inquire about state-specific requirements and/or the status of state registrations.
• Manages licensing fees and ensures waiver processes are followed correctly.
• Ensures the processing and completion of registered individuals' terminations are done on time.
• Assist specialists and managers in ensuring appropriate exams are taken, and the results are recorded.
• Verifies data in various computer systems for representatives, advisors, and employees, including change requests for addresses, contracts, etc. up to date.
• Ensure annual renewal and terminations of registration are in compliance.
• Answers securities and advisory questions from advisors, support staff, and employees.
• Manages the onboarding of registered employees.
• All other duties as assigned.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree is preferred; a high school diploma (or equivalent) in combination with significant experience will be considered in lieu of a degree. A minimum of a high school diploma or equivalent is required.
• 8 years of securities, insurance, or other related work experience.
• High-level knowledge and experience in the management of large-scale licensing requirements.
• Professional designation (CPCU/CIC/AAI/CISR) preferred.
• Able to analyze information and determine appropriate action.
• Work under pressure and meet deadlines.
• Skilled in effective verbal and written communications.
• Ability to be at work on a regular and predictable basis.
• Effectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and/or by email.
• Function as a team player.
• Able to maintain high concentration and focus.
• Ability to organize, prioritize, and handle multiple tasks.
• Advanced attention to detail.
• Ability to resolve problems and make rule-based decisions.
• Skill in…