Director of Enterprise Delivery

Responsibilities

• The Director, Enterprise Change Delivery is responsible for ensuring that change management is successfully designed, executed, and sustained across Equinix’s most critical enterprise priorities and programs
• This role is embedded in the company’s highest-impact initiatives—such as Lead-to-Cash (LTC)—to ensure that delivered solutions are adopted, utilized, and sustained in day-to-day operations
• Rather than operating as a general change advisory function, this role applies disciplined change leadership directly to enterprise programs, working alongside program, business, and technology leaders to ensure that the most important work in the company achieves lasting results
• Ensure new processes, systems, and ways of working are adopted and utilized as intended
• Embed change considerations into operating rhythms, roles, and performance expectation
• Own adoption and utilization outcomes for enterprise programs
• Identify and address behavioral, organizational, and operational barriers to adoption
• Partner with leaders to reinforce accountability for sustained change
• Define and track change, adoption, and utilization metrics for enterprise programs
• Partner with Value Management to validate that adoption is driving expected outcomes
• Provide transparent reporting on change effectiveness for enterprise initiatives
• Partner with executive sponsors and program leaders on the company’s most critical enterprise priorities and programs
• Ensure change management is integrated into the planning, execution, and sustainment of enterprise programs
• Focus change efforts on initiatives that materially impact enterprise outcomes, speed, and customer experience
• Align change strategy with the intent and objectives of enterprise programs such as Lead to-Cash
• Serve as the change lead for priority enterprise programs, working directly with program, business, and delivery leaders
• Design and execute practical, outcome-oriented change approaches tailored to each program
• Ensure changes are embedded into day-to-day operations and sustained beyond program completion
• Partner with executive sponsors and senior leaders to build alignment and visible sponsorship
• Identify gaps between program delivery and realized value and recommend corrective actions

• High emotional intelligence and situational awareness
• Executive-level communication and influencing skills
• Outcome-driven and business-focused
• Comfortable operating in complex, fast-moving environments
• Proven experience working on complex, cross-functional initiatives with executive visibility
• Strong program-level execution mindset
• Experience partnering closely with program, business, and technology leaders
• Ability to balance structure with pragmatism
• 10–12+ years of experience leading change and adoption for large-scale enterprise programs
• Bachelor’s degree in Business, Organizational Development, or equivalent experience