Manager, Pharmacy Solutions Operations

Are you interested in harnessing technology and AI to transform healthcare? At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We're on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you're early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

The Manager, Pharmacy Solutions Operations plays a critical role as a working leader in driving operational excellence, automation, client success, and scalable delivery across XiFin's Pharmacy Solutions portfolio with a focus on our pharmacy clinical documentation tools and clinical opportunity identification tools. This position serves as both a working operational leader and strategic partner, overseeing implementation coordination, client support operations, workflow optimization, and cross‑functional execution for pharmacy and EHR‑related solutions.

This role is responsible for leading day‑to‑day operational activities for implementation and support functions while helping evolve processes, systems, and service delivery models that improve efficiency, client experience, and organizational scalability. The Manager will partner closely with Product, Development, Account Management, Sales, and Client Services teams to drive continuous improvement initiatives and ensure successful onboarding, support, and long‑term client satisfaction.

This is an ideal opportunity for a highly collaborative, self‑driven operational leader who thrives in fast‑paced healthcare technology environments and enjoys balancing strategic thinking with hands‑on execution.

This position will be located at our Dallas, TX office.

This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.

• Manage operational execution for the assigned Pharmacy Solutions implementation and support functions, ensuring high‑quality service delivery and operational consistency
• Provide day‑to‑day leadership, guidance, and prioritization support for Implementation Coordinators and related operational team members
• Drive successful onboarding, implementation, and support activities for the solutions provided to pharmacy clients through current processes and identify, document, and implement AI‑based solutions to minimise time to go‑live for future clients.
• Act as a central liaison between clients and internal departments to coordinate issue resolution, escalations, product enhancements, and implementation activities
• Monitor operational performance metrics, ticket queues, implementation timelines, and service levels to identify trends and improvement opportunities.
• Partner cross‑functionally with Development, Product, Sales, Account Management, Finance, and Operations teams to improve workflows and client outcomes
• Manage initiatives focused on process optimization, automation, scalability, and operational efficiency
• Support defect triage, root cause analysis, Jira ticket management, and User Acceptance Testing (UAT) activities for system enhancements and releases
• Establish and refine operational procedures, documentation standards, and implementation best practices through the maximising the use of AI/ ML.
• Contribute to strategic planning efforts that support growth, operational maturity, and client retention
• Assist with workforce planning, onboarding, training, mentoring, and performance support for operational team members
• Serve as an escalation point for complex client, operational, or implementation issues requiring advanced coordination and problem‑solving
• Perform operational reporting, analysis, and executive updates to support leadership decision‑making