Resident Manager - Nove at Knox

Resident Experience Manager

Develop and implement a comprehensive resident experience strategy that aligns with the property’s brand image, business objectives, and resident demographics. Conduct market research, analyze resident demographics, and stay abreast of industry trends to identify opportunities for innovative programming and service enhancements. Establish key performance indicators (KPIs) to measure the effectiveness of resident events and programs, track progress towards goals, and report on ROI.

• Oversee the Resident Experience team, including Assistant Managers, Specialists, Coordinators, and other team members, providing leadership, guidance, and professional development opportunities.
• Foster a positive and collaborative team environment, promoting creativity, innovation, and a shared commitment to resident satisfaction.
• Plan and execute a diverse calendar of resident events and programs that cater to a variety of interests and demographics, ensuring alignment with the property’s brand image and resident preferences.
• Manage all aspects of event logistics, including budgeting, vendor selection, marketing, and on-site execution, ensuring seamless execution and memorable experiences.
• Track event attendance, gather resident feedback, and analyze data to continuously improve programming and service delivery.
• Foster a welcoming and inclusive community atmosphere that encourages resident interaction, a sense of belonging, and positive relationships.
• Build strong relationships with residents, acting as a trusted point of contact and addressing concerns promptly and effectively.
• Develop and implement proactive communication strategies to keep residents informed about community events, news, and important updates.
• Act as a point of escalation for resident concerns and complaints, ensuring timely and satisfactory resolution.
• Develop and manage the Resident Experience budget, ensuring all expenses align with the property’s financial goals, track performance, identify cost‑saving opportunities, and negotiate competitive contracts with vendors and suppliers.

As a Resident Experience Manager, you will be responsible for cultivating a thriving and engaging community atmosphere within our multifamily property. This position requires a highly experienced and passionate individual with a proven track record of success in developing and executing comprehensive resident experience programs. It demands a strong leader with exceptional communication, organizational, and interpersonal skills, and a deep understanding of resident needs and preferences.

• Bachelor’s degree in Hospitality Management, Event Planning, Marketing, or a related field preferred.
• Minimum of 6 years of progressive experience in event planning, community engagement, or a related role, preferably within a residential or hospitality environment.
• Proven track record of developing and executing successful resident experience programs that drive engagement, satisfaction, and retention.
• Strong leadership and mentorship skills, with the ability to motivate, inspire, and develop a high‑performing team.
• Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport with residents and foster a welcoming community atmosphere.
• Excellent organizational and project management skills, with a keen eye for detail and the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite, social media platforms, event management software, and other relevant technology tools.
• Strong creative and problem‑solving abilities, with a proactive approach to identifying and addressing resident needs.
• Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.
• Availability to work a flexible schedule, including evenings and weekends as needed.
• Must have a valid driver’s license with no major infractions in the last 12 months.

• Deep understanding of the discerning tastes and expectations of ultra‑high‑net‑worth individuals and a proven ability to foster a sense of exclusivity…