Beauty Operation Senior Specialist

Overview

Senior Specialist

Beauty & Salon

The Senior Specialist, Beauty & Salon plays a key role in supporting execution across the Beauty & Salon division. Reporting to the Director of Brand Strategy & Operations, this position provides operational, project, and administrative support across Brand Strategy, Events & Experiences, Space Planning, and other strategic initiatives. The role partners with cross‑functional teams to help ensure projects, communications, and business priorities are executed efficiently while supporting the continued growth of the Beauty & Salon business.

Reports to:

Director of Brand Strategy & Operations
Key Partnerships:
Beauty & Salon Buying Team, Education & Services, Beauty Operations Team & Other Cross‑functional members

• Partners with Brand Manager, Experience Manager and Space & Productivity Manager to execute Salon & Beauty initiatives
• Serve as a point of contact for store‑level support, addressing store inquiries through two‑way communication channels.
• Support the creation, organization, and maintenance of team resources, templates, guides, and process documentation.
• Organize, inventory, and maintain product samples, marketing materials, and gratis for meetings, events, and business needs.
• Provide logistical and administrative support for events, experiences, meetings, and cross‑functional initiatives, including volunteer coordination and communication.
• Identify opportunities to improve processes, streamline workflows, and enhance team efficiency.
• Assist with special projects and evolving business priorities as assigned.

• Strong organizational, planning, and project coordination skills
• Excellent written and verbal communication
• Highly detail‑oriented with strong follow‑through and accountability
• Ability to manage multiple priorities in a fast‑paced, evolving environment
• Strong collaboration and relationship‑building skills across cross‑functional teams
• Proactive, resourceful, and adaptable with a willingness to take initiative
• Strong problem‑solving and critical‑thinking skills
• Ability to work independently while contributing to a collaborative team environment
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and collaboration tools
• Passion for retail, beauty, customer experience, and supporting operational excellence

Eligible for bonus under the Management Incentive Plan.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
* For paid vacation days, as well as eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

USD $54,000.00 - USD $87,000.00 /Yr.