Operations Manager, Retail Services

Overview
UT Southwestern is a world‑renowned medical and research center in Dallas‑Fort Worth, Texas. With more than 75 years of excellence, we offer a competitive benefits package, opportunities for career growth, and a culture of teamwork and professionalism.

The Operations Manager, Retail Services leads the strategic oversight of Auxiliary Enterprises retail operations, including three on‑campus retail stores and the department’s eCommerce platform. Responsibilities include daily operations, staff supervision, inventory management, customer service, financial performance, and technology systems to ensure efficient, compliant, and customer‑focused delivery.

Collaborative, results‑driven leader with proven retail management experience overseeing multiple stores and eCommerce operations. Demonstrated leadership, supervisory, team development, strong customer service focus, and ability to drive operational excellence while achieving business objectives.

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare—no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits

• High School Diploma or equivalent
• 5 years related experience, including at least 3 years in a supervisory or lead role
• Valid Texas Class "C" Driver License with an acceptable driving record and ability to operate a university vehicle, upon hire

• Bachelor's Degree in Business, Management, Operations, Supply Chain, Hospitality, Marketing, or a related field

• Daily operations of campus retail stores, e‑commerce platforms, and related retail service functions
• Retail staff operations: hiring, onboarding, scheduling, training, coaching, performance management, and employee development
• Develop, implement, and monitor operational procedures, workflows, service standards, and continuous improvement initiatives
• Inventory management: purchasing, receiving, stock replenishment, cycle counts, accuracy, loss prevention, product lifecycle, and merchandise availability
• Collaborate with vendors, suppliers, campus departments, and stakeholders on product selection, merchandising strategies, pricing, and promotional initiatives
• Analyze operational, finance, sales, inventory, labor, customer service, and e‑commerce data to identify improvement opportunities and strategic decisions
• Assist in annual operating budget development, revenue projections, expense controls, and fiscal planning
• Oversee retail technology systems: POS, inventory platforms, reporting tools, dashboards, e‑commerce systems, procurement portals, and integrations
• Lead operational projects: store renovations, merchandising updates, process redesigns, new service implementations, workflow automation, and capital improvement projects
• Ensure compliance with cash handling, safety, audit, inventory controls, purchasing requirements, billing practices, and university policies
• Represent Auxiliary Enterprises in meetings, committees, and campus initiatives related to retail operations, technology, and planning
• Maintain retail and departmental e‑commerce websites and online storefronts for functionality, usability, branding, accessibility, and customer experience
• Oversee Internal Departmental Requisition s (IDR) and procurement portal operations, including catalog management, pricing accuracy, order processing, workflow routing, billing coordination, fulfillment support, and reporting
• Provide hands‑on operational leadership and support frontline duties as needed
• Perform other duties as assigned

Security
Position is security‑sensitive and subject to Texas Education Code 51.215, authorizing UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the university community. We prohibit unlawful discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

• Primary
  
  Location:
  
  5323 Harry Hines Blvd, Dallas, TX
• Job Type: Standard
• Schedule:
  
  Full‑time, Day Job
• Employee Status:
  Regular
• Job Posting Date:
  July 10, 2026