FusionPKG Product Execution Specialist

FusionPKG Product Execution Specialist

FusionPKG Product Execution Specialist Role Summary The FusionPKG Product Execution Specialist plays a pivotal role within the commercial support organization, serving as a primary liaison between FusionPKG and its customers. This position is accountable for delivering flawless execution and service throughout the customer lifecycle—from early package development through production and launch. The ideal candidate is a highly organized, customer-centric professional who demonstrates strong project management capabilities, a proactive sense of urgency, and the ability to perform effectively in a fast-paced, high-pressure environment.

Acting as a natural customer advocate, the Product Execution Specialist ensures timelines, specifications, and commitments are met while fostering trusted, long-term customer relationships. This role works cross-functionally with internal teams—including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation—as well as with customer stakeholders, to drive alignment, execution, and successful outcomes.

Key Responsibilities Sales Enablement & Project Execution Partner closely with sales executives and sales management to support new business acquisition by facilitating seamless communication between customers and FusionPKG operational teams in the U.S. and China. Own the end-to-end execution of new opportunities, managing projects from package development through production and customer launch. Coordinate the ordering, development, execution, and customer approval of pre-production samples, including packaging and decoration specifications.

Manage customer onboarding processes, including completion of setup documentation and credit applications. Ensure flawless execution of first-run production orders by confirming schedules and actively monitoring production and shipment milestones. Cross-Functional Collaboration Serve as the central point of coordination for customer-related needs across internal departments, including:
Operations: project planning, launch readiness, and milestone tracking Purchasing: item costing, pricing validation, and order tracking Quality: issue resolution, corrective action tracking, and customer responses Engineering: technical guidance and packaging solution development Creative: artwork review and selection of decoration options Accounting: customer setup, credit approvals, and deposits Customer Success & Relationship Management Maintain frequent, proactive communication with customer stakeholders in purchasing, planning, marketing, product development, and logistics.

Build and sustain strong, trusted relationships across customer organizations to ensure all requirements are met and exceeded. Provide timely order confirmations, status updates, and milestone communications. Prepare and deliver customer-facing documentation, including quotations, price lists, item approval signoffs, open order reports, and other customized reports as needed. Anticipate risks, delays, or challenges and proactively collaborate with customers and internal teams to drive timely solutions, decisions, and approvals.

Qualifications & Experience Bachelor's degree in business, Marketing, or a related discipline from an accredited institution. Minimum of 3 years' experience in B2B customer account support or client-facing roles, preferably within consumer product design, manufacturing, or distribution environments. Demonstrated experience in product development or project management is strongly preferred. Experience with in the beauty, skincare, or cosmetics industry is highly desirable.

Success Profile Successful Product Execution Specialists are detail-oriented, highly responsive, and execution-focused professionals who thrive in cross-functional environments. They consistently deliver on commitments, balance competing priorities with confidence, and act as a trusted advocate for both the customer and the business.

Employment Status This position is Temporary with the potential to transition into a permanent Full-Time role based on business needs and performance. We are also open to considering…