AVP, Technology Program Management Office – BSSe

Responsibilities

• Lead the Technical Program and Project Management Office
• Own the BSSe Technical Program Management Office, including the operating model, governance, standards, cadences, and leadership expectations
• Create one integrated execution system across product, engineering, architecture, operations, delivery, legacy, migration, vendor, and transformation teams
• Turn complexity into clear decisions, tradeoffs, risks, recommendations, and executive-ready actions
• Build a World-Class Execution Capability
• Elevate program and project management from coordination to strategic delivery leadership
• Define the playbooks, decision rights, execution frameworks, and quality standards required to deliver at scale
• Build and coach a high-performing team with clear accountability and durable operating capability
• Improve Predictability, Transparency, and Outcomes
• Build integrated plans that surface sequencing, dependencies, milestones, risks, and decisions early
• Improve forecast accuracy across scope, schedule, cost, capacity, and migration readiness
• Replace activity reporting with transparent, decision-focused, outcome-driven insight
• Govern Migration as a First-Class Workstream
• Plan migration waves with clear sequencing, readiness criteria, decision points, and exit conditions
• Surface customer, operational, technical, and service-continuity risks early
• Protect conversion quality, fallback readiness, stability, and customer experience during transition
• Partner with the Enterprise Transformation Office
• Act as the primary BSSe counterpart to the Enterprise Transformation Office for governance, enterprise planning alignment, KPI/status reporting, and executive-ready decision support
• Lead BSSe’s participation in cross-program interdependency management, ensuring upstream and downstream risks, dependencies, and mitigation plans are visible, owned, and escalated when required
• Translate BSSe roadmaps, integrated delivery plans, and program health into concise, decision-ready narratives for enterprise governance forums
• Create Governance That Accelerates Decisions
• Clarify roles, decision rights, escalation paths, and accountability expectations
• Run BSSe governance and enterprise governance engagements that produce decisions, actions, issue resolution, and clear ownership—not status-only updates.
• Set consistent execution standards across FTEs, contractors, managed service providers, and vendor partners
• Lead the Shift to AI-Native Ways of Working
• Embed AI into planning, reporting, forecasting, dependency mapping, decision support, communications, and risk detection
• Coach teams to use AI as a practical execution accelerator in daily program and project management work
• Measure AI adoption through faster cycles, better insight quality, improved capacity, and stronger delivery outcomes

• Bachelor’s degree (BS/BA) in Computer Science desired
• 10+ years of related experience
• Senior leadership experience driving large-scale technology transformation, enterprise platform modernization, complex software delivery, or migration programs
• Deep program and project management expertise, with demonstrated success improving delivery predictability, dependency management, executive transparency, and cross-functional execution
• Experience building high-performing teams, setting standards, coaching leaders, and creating durable operating capability
• Executive presence and communication skills to influence across Engineering, Product, Architecture, Security, Data, Operations, Finance, vendors, and senior leadership forums
• Experience partnering with an enterprise transformation office, corporate PMO, or strategy/governance function in a complex transformation—while preserving clear execution ownership within the delivery organization
• Strong judgment in translating ambiguity, complexity, and competing priorities into clear plans, tradeoffs, recommendations, and decisions.