Principal Product Manager; PropTech & Property UX

Principal Product Manager (Prop Tech & Property UX)

AT&T is seeking a senior individual contributor to own and elevate the Property Owner and Property Staff Experience across the Multi‑Dwelling Unit (MDU) lifecycle. This role drives end‑to‑end connectivity experience for property stakeholders—ensuring clarity, reliability, and operational confidence from onboarding through steady‑state operations.

This role is responsible for owning and improving the end‑to‑end experience for property owners and onsite staff across AT&T’s MDU portfolio. The position ensures connectivity solutions are intuitive to operate, reliable at scale, and supported by clear visibility into performance, issues, and outcomes. By partnering across Product, Technology, Network, and Operations teams, this role transforms fragmented lifecycle experiences into a cohesive, confidence‑building operating model for property stakeholders.

• Own the Property Owner & Property Staff Experience Strategy Define and drive a clear, lifecycle‑based experience for property stakeholders across onboarding, activation, ongoing operations, and issue resolution. Ensure connectivity experiences are scalable, intuitive, and aligned to portfolio growth.
• Translate Operational Needs into Product Outcomes Convert owner and staff workflows into prioritized product requirements, roadmap initiatives, and measurable success criteria. Partner closely with Product, Technology, and Network teams to ensure execution reflects real‑world property needs.
• Establish Lifecycle‑Based Success Metrics Define and manage key experience metrics covering onboarding, activation, reliability, visibility, issue resolution, and ongoing operations. Use insights to reduce friction, prevent repeat issues, and improve confidence in connectivity performance.
• Lead Cross‑Functional Execution Without Direct Authority Orchestrate execution across multiple teams to improve transparency, reporting, and proactive issue detection. Shift the owner experience from reactive support to predictable, self‑service operations.
• Drive Closed‑Loop Feedback and Continuous Improvement Establish structured feedback mechanisms with property owners and staff. Ensure insights are incorporated into backlog prioritization, product enhancements, and lifecycle improvements.
• Align Experiences to the AT&T Guarantee Ensure owner and staff experiences reflect commitments to reliability, fast issue resolution, and customer‑first service. Strengthen trust in AT&T connectivity by enabling understanding, visibility, and confidence in network performance.

• Reduces owner‑reported issues, escalations, and reliance on reactive support through proactive lifecycle management.
• Improves speed to resolution and transparency when issues occur.
• Strengthens long‑term property relationships that support MDU retention, expansion, and growth.
• Enables scalable adoption of automation and AI‑enabled monitoring by defining clear ownership, requirements, and outcomes.
• Directly supports AT&T’s customer‑first and reliability commitments for MDUs.

• 7+ years of experience in one or more of the following:
  Product management; customer or partner experience; platform, lifecycle, or operations‑focused roles; infrastructure, connectivity, or technology‑enabled services.
• Demonstrated ability to drive cross‑functional outcomes without direct authority.
• Experience translating operational workflows into scalable product or platform requirements.
• Strong analytical and storytelling skills, including executive‑ready communication.
• Familiarity with lifecycle metrics, operational KPIs, and experience measurement frameworks.
• Experience in MDUs, property‑based services, infrastructure platforms, or complex B2B2C environments preferred.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Our Principal Product Management & Development earns between $158,200 - $237,400 USD annually.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days…