Assistant Manager

About AEG

At AEG, we’re building something bigger than great eye care, we’re creating careers, developing leaders, and making a meaningful difference in the communities we serve.

Dallas, Texas, USA

Full-time

At AEG, we’re building something bigger than great eye care, we’re creating careers, developing leaders, and making a meaningful difference in the communities we serve.

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.
• Gives leaders the autonomy to make an impact while providing the support they need to succeed.

At AEG, we believe great patient experiences begin with great teams. As an Assistant Practice Manager, you’ll inspire and support the team, deliver exceptional patient care, and achieve meaningful business results.

The Assistant Practice Manager will support the Practice Manager in creating an environment where people feel seen, supported, challenged, and celebrated. We believe accountability and compassion go hand in hand, and our leaders are expected to develop people as intentionally as they drive results.

The Assistant Practice Manager supports the Practice Manager with daily practice operations, patient flow, team coordination, and service execution. This is a hands‑on developmental leadership role designed to build operational knowledge, leadership capability, and readiness for expanded responsibility over time.

This role works actively on the practice floor and is expected to learn and support multiple practice functions, including patient care coordination, optical sales and service, technician/clinical support, patient handoffs, and daily operational routines. The Assistant Practice Manager does not own the full scope of practice management but may be assigned specific areas of responsibility based on practice needs, business priorities, and individual readiness.

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real‑time practice needs.
• Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, which may include patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
• Support assigned areas of responsibility based on practice needs, such as front desk flow, optical floor support, clinical/technician workflow, patient experience, team readiness, or daily operational routines.
• Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient‑centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow‑up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Help identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee‑related follow‑up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence, when assigned, while escalating matters outside of role authority.
• Perform other duties as…