Global Banking & Markets Operations-TxB Ops Enablement-Dallas-Associate

Your Impact

We are seeking to recruit an individual to join our Operations Enablement team in TxB Operations. The Operations Enablement team provides various central services to help drive the growth and scalability of operations to meet the business needs of TxB and its clients.

The ideal candidate will be integral to ensure that new products, features and enhancements are operational ready before they go live. You must be organized, collaborative, detail‑oriented, and comfortable managing work across multiple stakeholders while helping translate product and client journey changes into practical operational actions.

• Support operational readiness for Transaction Banking product roadmap deliverables, ensuring impacted Operations teams are prepared to support new products, features, enhancements, and client‑facing capabilities before go‑live.
• Partner with Product, Engineering, Risk, Legal, Compliance, and functional Operations teams to understand roadmap deliverables' scope, assess operational impacts, track dependencies, and drive readiness activities to completion.
• Develop a strong understanding of the end‑to‑end Transaction Banking client journey and use that perspective to identify which teams, processes, controls, procedures, and client support models may be impacted by upcoming changes.
• Coordinate readiness work streams, including stakeholder engagement, milestone tracking, issue escalation, communication planning, training coordination, procedure updates, and post‑launch follow‑up.
• Support user acceptance testing by helping define operational test scenarios, coordinating participation from functional Operations teams, tracking defects or feedback, and ensuring operational considerations are addressed prior to production release.
• Maintain clear project documentation, action logs, status updates, decision records, and readiness materials using tools such as JIRA, Confluence, Excel, PowerPoint, Power BI, and Quick Sight.
• Contribute to Operations Enablement programs that help improve operational transparency, client experience, and execution discipline across Transaction Banking Operations.
• Identify, evaluate and support ways to leverage Artificial Intelligence (AI), Machine Learning (ML) to streamline manual workflows and eliminate operations bottlenecks across TxB Operations teams.

• Bachelor's degree with at least 2 years of relevant professional experience in Operations, project management, business analysis, product implementation, client service, or related financial services function.
• Strong project management and organizational skills, with the ability to manage milestones, dependencies, risks, action items, and follow‑ups across multiple work streams.
• Ability to partner effectively with cross‑functional stakeholders, communicate clearly, and drive alignment on operational readiness needs and timelines.
• Ability to understand business requirements, product changes, and client journey impacts, and translate them into practical readiness actions for impacted Operations teams.
• Experience supporting change initiatives, product or feature launches, operational implementation activities, or other cross‑functional delivery efforts.
• Experience participating in user acceptance testing, including documenting test scenarios, coordinating participants, tracking issues, and supporting readiness decisions prior to launch.
• Analytical mindset with strong attention to detail, sound judgment, and the ability to identify risks, gaps, dependencies, and practical solutions.
• Proficiency with Microsoft Excel and PowerPoint, with the ability to synthesize information into clear updates, trackers, presentations, and decision materials.

• Experience in Transaction Banking, cash management, payments, client onboarding, client implementation, client service, or Operations support functions.
• Familiarity with the Software Development Life Cycle, Agile delivery practices, product roadmaps, release management, or production go‑live governance.
• Experience using JIRA and Confluence to track work, manage documentation,…