Commercial Manager, PMG

Commercial Manager

As a Commercial Manager, you will lead customer contract renewals across Digital Realty's North American colocation portfolio. You will develop and execute renewal strategies that support customer retention, revenue growth, pricing optimization, and long-term contract value. Acting as the primary commercial lead throughout the renewal process, you will partner with customers and internal stakeholders to negotiate commercial outcomes, support portfolio objectives, and drive successful renewal execution.

What you'll do

• Manage the full lifecycle of customer contract renewals from opportunity identification through contract execution.
• Develop and execute renewal strategies focused on customer retention, revenue growth, market-rate alignment, and contract term optimization.
• Lead customer negotiations involving pricing, contract terms, service modifications, and commercial agreements.
• Identify and drive revenue enhancement opportunities through pricing adjustments, contract restructures, and term extensions.
• Partner with Asset Management, Sales, Legal, Finance, Operations, and Customer Success teams to support renewal outcomes.
• Maintain accurate renewal forecasts, pipeline reporting, and portfolio analytics within Salesforce and related systems.
• Coordinate commercial approvals, contract review processes, and strategic customer engagements.
• Analyze customer trends, market conditions, portfolio performance, and pricing data to develop business recommendations.
• Support strategic renewal initiatives, special projects, and portfolio optimization efforts as directed by leadership.
• Ensure timely execution of renewals while balancing customer needs, commercial objectives, and internal processes.

What you'll need

• 5+ years of experience in commercial management, renewals, account management, customer success, sales operations, business development, or a related field.
• Experience managing customer negotiations, contract renewals, pricing strategies, and revenue retention initiatives.
• Understanding of commercial management principles, customer retention strategies, pricing structures, and contract management.
• Ability to analyze customer, contract, pricing, and portfolio data to support business decisions and recommendations.
• Experience using Salesforce CRM, CPQ tools, Microsoft Excel, and commercial systems such as Docu Sign or similar platforms.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Commercial, analytical, and financial acumen with the ability to develop strategic recommendations.
• Experience with in data centers, colocation, telecommunications, cloud infrastructure, SaaS, or other complex B2B environments preferred.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit

A bit about our team

Our Finance team works in one of the world's fastest growing and most exciting business sectors. We use our financial expertise and commercial awareness to support and develop an international, publicly-listed organization. From managing budgets to financial planning, we deliver a full range of finance and accounting services to help our business stay on track and meet our goals. We also have other specialist areas of expertise including Portfolio Management and Lease Administration.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet…