Office Manager

Responsibilities

• Support the planning and execution of conferences, meetings, and events from initial request through completion, ensuring all logistical details are managed efficiently and accurately.
• Oversee and supervise the delivery of events by coordinating schedules, assigning tasks, and guiding staff and volunteers to ensure high-quality execution and guest satisfaction.
• Prepare final invoices, guest check-outs, post-event surveys, and ensure accurate documentation by maintaining and updating the Master File.
• Manage day-to-day facility operations, ensuring lodging accommodations, meeting rooms, and common areas are clean, functional, and guest-ready at all times.
• Assist in monitoring the Center’s general budget, including expense tracking, vendor contracts, and resource allocation to ensure cost-effective operations.
• Provide support in processing payables, recording deposits, and maintaining accurate financial records in coordination with the Finance Department.
• Oversee and maintain office technology systems including surveillance cameras, telecommunications, IT equipment, and printers, ensuring consistent functionality and timely troubleshooting.
• Manage procurement processes and inventory of office supplies, including stationery, furniture, appliances, and electronics. Ensure cost-effective purchasing and timely delivery to support operational efficiency.
• Develop, implement, and maintain standard operating procedures for both event coordination and daily office operations, ensuring consistency, compliance, and service excellence.
• Coordinate internal communications, staff meetings, employee recognition, celebrations, and training initiatives. Foster a positive work culture by supporting staff development and promoting teamwork and employee engagement through incentive programs and continuous improvement strategies.

• Associate or Bachelor's degree, or equivalent combination of education and relevant experience.
• Minimum of five (5) years of experience in an administrative support or office management role.
• Prior experience or familiarity with the hospitality or event planning industry preferred.
• Exceptional listening and customer service skills, maintaining a high level of professionalism and a calm demeanor under pressure.
• Strong organizational abilities with proven capacity to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Effective problem-solving skills, including the ability to identify root causes and implement practical solutions.
• Strong interpersonal skills with the ability to build positive relationships with employees, clients, vendors, and volunteers.
• Technologically proficient, especially in Microsoft Outlook; familiarity with design tools such as Canva is a plus.
• Clear communicator with excellent verbal and written communication skills; able to maintain a professional image at all times.
• Growth-oriented with a strong desire to learn and continuously improve.
• Demonstrates sound judgment and decision-making, especially in high-pressure situations.
• Strong leadership and team management capabilities, with experience guiding employees and volunteers toward shared goals.

• Event Coordination
• Budget Tracking
• Procurement Processes
• Standard Operating Procedures
• Inventory Management

• Organizational Abilities
• Problem-Solving Skills
• Interpersonal Skills
• Communication Skills
• Professionalism