Performance Coach

Performance Services Coach

Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

What your day-to-day responsibilities will look like:

Manager Capability Development &

Coaching:

• Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques

• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations. In addition, assist managers with reductions in force.

• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

Collaboration with Performance Services Partners

Effectively partner with employee relations, legal and HR partners to resolve performance services issues

Operational Excellence and Performance Tools :

• Utilize Workday process documentation to ensure performance services consistency

• Utilize performance services tools including CAI to help managers role play and execute difficult conversations

• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

Performance Analytics & Continuous Improvement

• Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps

• Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Compliance & Quality Assurance:

• Ensure all performance services activities maintain 100% compliance with federal, state, and local regulations while optimizing operational efficiency

• Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications:

Experience:

5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence

Core Competencies:

• Proven experience in performance services and operational excellence

• Strong project services skills and the ability to simplify the complex

• Knowledge of performance services methodologies, and compliance frameworks

Technical & Communication

Skills:

Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

90,000.00 –  USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay