Process Analyst

Process Analyst

Lead projects that focus on implementing industry best practices in end to end processes including opportunity identification and providing recommendations for improvements

Responsibilities:

• Partner with business stakeholders and IT to document current state processes
• Identifies process gaps along with a root cause analysis of issues leveraging lean six sigma tools/templates
• Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts
• Identifies and recommends opportunities to implement process or technology improvements
• Partners with stakeholders to document business requirements and drives sign-off of BRD (business requirements document), managing BRDs (including those with high complexity), cross-functional and cross-regional reviews
• Works with BSA's and Dev. team on solution design and development
• Partner with Change Management team to evaluate and document impact of revised processes on end users
• Creates and deliver training to end users on revised processes/technology solutions

Manages process and procedural documentation:

• Lead and manage user acceptance testing including identification of test cases and resources
• Assesses testing progress and communicates to stakeholders.
• Completes post deployment analysis, monitoring and control, driving recommendation for improvement to completion
• Build desktop procedures and policy documents
• Drives consistency and alignment across different functional teams