Customer Success Manager

Customer Success Manager

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk.

What sets HALOS apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.

• Drive end-user adoption & utilisation (primary accountability)
• Account ownership
• Change management & workforce enablement
• Proactive risk management
• Commercial ownership: renewals & expansion
• Cross-functional leadership

• 4–6 years experience in customer success, account management, or related roles within B2B SaaS or hardware-enabled SaaS
• Proven track record owning renewals and expansion, not merely supporting sales-led motions
• Strong commercial acumen paired with adoption-led success
• Comfortable operating at both executive and frontline operational levels

• High, consistent end-user utilisation and evidence creation
• Strong renewal rates driven by demonstrated value
• Predictable, thoughtful expansion rooted in adoption
• Clear executive alignment and commercial credibility
• Customers who view HALOS as a strategic, commercial-impacting partner

• Generous PTO allowance
• Learning and development opportunities
• Healthcare, vision and dental plans, to include family
• Regular company events and social initiatives
• 401K matching

We're an equal opportunity employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Don't meet every single requirement? At HALOS we are dedicated to building and promoting a fair and inclusive workplace where everyone can flourish, reach their full potential and truly belong. We recognize that diverse teams foster a more creative and productive environment. So, if you're excited about this role but your experience doesn't perfectly align with the job description, we encourage you to apply anyway.

You might just be who we're looking for - for this role, or perhaps another.