Senior Director of Digital Strategy & Operations Job Dallas area,Texas USA,Business

The Senior Director of Strategy & Operations (S&O) for the Digital & Innovation Office (DIO) serves as a critical thought partner and operating leader to the Digital COO and DIO leadership team
The Senior Director oversees the translation of strategy into execution, drives operational excellence across the organization, and ensures the function operates with clarity, discipline, and measurable impact
This leader is accountable for governing execution against priorities, enabling end‑to‑end process maturity, and running complex cross‑functional programs that materially move business outcomes
Executive Influence, Storytelling & Decision Enablement
Shape the narrative for the DCOO and DIO LT—strategy updates, operational readouts, and business reviews
Drive clarity and structure in executive discussions to accelerate decisions and alignment
Serve as a trusted advisor to senior leaders, providing insight, challenge, and guidance grounded in data and strategic judgment
Stewarding & Operationalizing DIO’s Strategy
Lead the annual strategy cycle for DIO, ensuring enterprise direction is translated into clear operational goals, KPIs, success measures, and prioritized bodies of work
Cascade goals across organizational layers with clear line‑of‑sight; ensure consistency of interpretation in plans, commitments, and decision‑making
Serve as the connective tissue across DIO to ensure alignment, accountability, and timely execution against strategy
Engineering End‑to‑End Processes
Lead the design of foundational E2E DS&O workflows, including intake, prioritization, requirements, governance, and closed‑loop measurement
Define standards, templates, and cross-team interfaces so teams can “push buttons,” not rebuild processes
Drive rollout, enablement, and change management to ensure new processes are adopted consistently across teams
Establish maturity measures, and a continuous refine‑and‑improve operating cycle
Ensure process design enables faster decision‑making, better prioritization, and scalable operating discipline
Driving Operationalization of Run‑the‑Business Programs
Convert ambiguous, high‑stakes initiatives into clear, executable programs with defined scope, ownership, sequencing, governance, and measurable outcomes
Run the operating cadence for strategic initiatives—surfacing risks early, resolving conflicts, driving cross‑team accountability, and maintaining momentum
Ensure initiatives “activate” inside DIO: expectations, decision paths, and accountabilities must be understood, adopted, and embedded
- Proven leadership of multi‑team programs and financial performance levers (budget/SG&A/OPM); credible partner to senior finance and product/engineering leaders
Advanced Diplomacy:
Expert-level ability to navigate complex internal politics and build consensus among strong-willed C-suite executives
Governance and cadence builder; sets standards others adopt
Complexity:
Demonstrated success in managing large-scale digital transformations in a matrixed environment across multiple geographies is essential
Strategic operator with systems thinking; turns direction into disciplined operating mechanisms
Change leader who lands new ways of working at scale
Ideally an MBA from a top-tier institution or equivalent executive leadership experience
Deep expertise in operating model and process engineering, goal/OKR systems, and closed‑loop performance management; fluency in enterprise systems (ERP/CRM/BI) and AI‑enabled workflows
Analytical problem solving (uses data; does not build dashboards) and crisp decision framing
Mentally agile to move seamlessly between disruptive, long-range strategic planning, and support for current quarter initiatives at headquarters or within the regional organizations
Substantive experience in driving strategy, operations, consulting, product operations of transformation at global scale with e-suite leaders in am enterprise digital or technology function (CIO/CTO/Chief Digital Officer) in the technology or digital infrastructure space

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