Provider Success Specialist

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their work forces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.

With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

• Use LOGIC in your decision making and understand that progress is critical to making change.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you.
• You have the GRIT
  , drive and ambition to tackle big problems.
• You care deeply for your customers and are driven to keep HUMANITY in all decisions.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a team environment. Collaboration is key in innovation and creating change.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Lantern is looking for a Network Success Specialist to join our Network Strategy and Operations team. This role is responsible for owning the operational execution of Change Requests and other recurring administrative tasks that support the Provider Success Manager (PSM) team. The role plays a critical part in maintaining provider data accuracy across systems, supporting claims and operational teams downstream, and enabling PSMs to focus on provider relationships and strategic network work.

Location:

[Specify location]

• Own the intake, prioritization, execution, and completion of Change Requests across Salesforce and Care Hub.
• Serve as the primary point of ownership for recurring operational tasks currently supported by the PSM team.
• Ensure provider, facility, and contract records are updated accurately and in accordance with established workflows.
• Monitor Change Request queues to meet service‑level expectations and prevent backlog or escalation.
• Partner closely with Provider Success Managers to clarify requests, resolve data issues, and close open operational items.
• Collaborate with Network Operations, Claims, and Systems teams to resolve dependencies and ensure changes are reflected correctly downstream.
• Identify patterns in repeat requests or errors and surface opportunities for process clarification, standardization, or efficiency improvements.

• Bachelor’s degree or equivalent work experience.
• 1–3 years of experience in an operations, coordination, or administrative support role.
• Experience working with document workflows, shared systems, and structured, repeatable processes.
• Comfort working in high‑volume, process‑driven environments that require accuracy and follow‑through.

• Take ownership of work from request intake through full resolution without requiring frequent oversight.
• Be highly detail‑oriented and comfortable managing large volumes of repeatable operational tasks.
• Act with urgency and accountability when supporting time‑sensitive or downstream‑impacting requests.
• Communicate clearly and professionally with internal partners to resolve issues efficiently.
• Be comfortable working within defined workflows while contributing ideas to improve consistency and quality.

• Medical Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.