Clinic Operations Supervisor

Job Summary:

The Operations Supervisor supports the Operations Manager in overseeing the daily functions
of a high-volume spay/neuter clinic. This role ensures smooth clinic operations, efficient patient
flow, adherence to medical and safety protocols, and a positive experience for staff, clients, and
animals. The Operations Supervisor serves as a hands-on leader, helping coordinate staff,
troubleshoot issues,and maintain high standards of care and productivity.
Skills/

Experience:

Required

• 2+ years of experience in a veterinary clinic, animal shelter, or high-volume spay/neuter

setting

• Demonstrated leadership or supervisory experience
• Strong organizational and problem-solving skills
• Ability to work in a fast-paced, high-volume environment
• Comfort handling animals and assisting in clinical procedures
• Excellent communication and teamwork skills

Preferred

• Experience in high-quality, high-volume spay/neuter (HQHVSN) programs
• Veterinary technician training or certification
• Experience in nonprofit or shelter medicine

Work Environment &

Physical Requirements

• Ability to stand for extended periods and lift up to 50 lbs
• Exposure to animals, noise, and medical environments
• Fast-paced, high-volume surgical setting requiring multitasking

Operations Supervisor – Spay/Neuter Clinic
Key Competencies

• Leadership and accountability
• Efficiency and workflow management
• Attention to detail
• Adaptability and problem-solving
• Compassion for animals and people

Reporting Structure

• Reports to:
  
  Operations Manager
• Supervises:
  Veterinary assistants, technicians, and support staff (as assigned)

Essential Functions/Responsibilities:
Clinic Operations

• Assist in managing day-to-day clinic operations, including surgery flow, intake,
• discharge and inventory
• Ensure efficient patient processing to meet daily surgery targets while maintaining quality care

Staff Supervision & Support

• Provide direct supervision to technicians, assistants, and support staff during assigned shifts

shifts

• Assist with training, mentoring, and onboarding of new team members
• Reinforce clinic protocols, safety practices, and performance expectations
• Help address staff concerns and elevate issues to the Operations Manager as needed
• Promote a positive, team-oriented work environment

Quality of Care & Compliance

• Ensure adherence to clinic medical protocols and high-volume spay/neuter best

practices

• Maintain cleanliness, sanitation, and organization of all clinic areas
• Monitor compliance with OSHA, DEA, and applicable state regulations

Controlled Substances & Medication Management
Operations Supervisor – Spay/Neuter Clinic

• Support proper handling, storage, and security of controlled substances in compliance

with DEA and state regulations

• Ensure accurate logging, documentation, and reconciliation of controlled drug usage
• Assist in maintaining controlled substance logs, inventory counts, and discrepancy

reporting

• Monitor staff adherence to protocols related to controlled drug preparation,

administration, and waste

• Immediately report discrepancies, concerns, or potential compliance issues to the

Operations Manager

• Help reinforce accountability and best practices to safeguard medications and maintain regulatory compliance

regulatory compliance
Client Experience

• Support front-house operations to ensure clear communication with pet owners and rescue partners

rescue partners

• Assist with handling client questions, concerns, and escalations professionally
• Help ensure discharge instructions are accurate and clearly explained

Inventory & Supplies

• Assist with tracking, stocking, and organizing medical and facility supplies
• Notify Operations Manager of shortages and assist with ordering processes
• Help minimize waste and ensure cost-effective use of resources

Data & Reporting

• Help track daily surgery numbers, complications, and operational metrics
• Report operational challenges and recommend improvements to the Operations

Manager
Position Impact
This role is essential in helping the clinic maintain high daily surgery volumes while
ensuring patient safety, staff support, and operational compliance. The Operations
Supervisor plays a critical role in advancing the clinic’s mission to reduce pet
overpopulation through accessible, high-quality spay/neuter services#J-18808-Ljbffr