Revenue Operations Manager (Sales & Marketing) - Hybrid in Dallas, TX

General Summary

Velocity is seeking a Revenue Operations Manager. The Revenue Operations Manager is responsible for the administration, optimization, governance, and continuous improvement of the organization's Hub Spot ecosystem and supporting Revenue Operations processes. This role partners closely with cross‑functional stakeholders to implement operational strategies, improve business processes, and ensure Sales, Customer Success, Marketing, and leadership teams have the right tools, accurate data, efficient workflows, improved processes and actionable reporting.

Velocity is seeking a Revenue Operations Manager. The Revenue Operations Manager is responsible for the administration, optimization, governance, and continuous improvement of the organization's Hub Spot ecosystem and supporting Revenue Operations processes. This role partners closely with cross‑functional stakeholders to implement operational strategies, improve business processes, and ensure Sales, Customer Success, Marketing, and leadership teams have the right tools, accurate data, efficient workflows, improved processes and actionable reporting.

This position serves as the business owner and administrator of the Hub Spot platform, supporting CRM governance, automation, reporting, integrations, and operational enablement while executing the Revenue Operations strategies.

The Revenue Operations Manager will be responsible for executing initiatives that support the organization's strategic objectives.

• Serve as the primary administrator and day‑to‑day owner of the organization's Hub Spot ecosystem.
• Own the administration, optimization, and ongoing health of Hub Spot Sales Hub and Service Hub.
• Manage CRM configuration including properties, pipelines, lifecycle stages, custom objects, workflows, permissions, and automation.
• Monitor and maintain integration between Hub Spot and other business systems.
• Evaluate new Hub Spot functionality and recommend system improvements.
• Coordinate with internal stakeholders and third‑party vendors to resolve system issues and implement enhancements.
• Ensure Hub Spot continues to scale alongside evolving business needs.

• Maintain a trusted CRM environment that supports operational excellence and accurate reporting.
• Implement CRM governance standards.
• Monitor CRM data integrity across contacts, companies, deals, products, and custom objects.
• Develop processes for deduplication, lifecycle management, and ongoing data maintenance.
• Identify and resolve data quality issues.
• Ensure CRM structure supports accurate reporting and operational visibility.
• Maintain documentation related to CRM configuration and governance.

• Improve operational efficiency through scalable automation and process optimization.
• Design, build, and maintain Hub Spot workflows and automation.
• Translate business requirements into scalable Hub Spot solutions.
• Identify manual processes suitable for automation.
• Troubleshoot workflow issues and optimize existing automation.
• Support implementation of approved process improvements.
• Document workflows, system configurations, and operational procedures.
• Participate in Revenue Operations projects from requirements gathering through implementation, testing, and user adoption.

• Partner with Sales Leadership and the Director of Sales Operations to improve operational execution.
• Support implementation and continuous improvement of sales processes within Hub Spot.
• Maintain sales pipeline configuration and reporting.
• Build automation that improves seller productivity.
• Support standardized sales reporting and dashboard development.
• Assist with forecasting support through accurate CRM data and reporting.
• Recommend process improvements based on system usage and operational insights.

• Collaborate with Marketing and Customer Success to improve cross‑functional processes.
• Support CRM functionality related to lead management and customer lifecycle…