Product & Delivery Operations Lead

Senior Product & Delivery Operations Lead

Location: Dallas, TX (On-site 3 days per week)

We are seeking a highly experienced Product & Delivery Operations Lead to partner with Product, Engineering, QA, Infrastructure, and Business stakeholders to improve delivery predictability, product execution, operational efficiency, and data-driven decision making.

This role is focused on improving how teams work across the product development lifecycle—from idea intake and prioritization through development, testing, release, and adoption. The individual in this role will identify systemic delivery challenges, remove bottlenecks, establish meaningful performance metrics, improve Product-Engineering-QA cohesion, and drive continuous operational improvement across multiple product teams.

This is not a traditional Business Analyst, Project Manager, Scrum Master, or Product Manager role
. We are looking for a highly proactive, self-directed leader who thrives in ambiguity, identifies problems before they become visible to others, and drives organizational improvements through influence rather than authority.

Success in this role will be measured by improved delivery predictability, stronger cross-functional alignment, healthier backlogs, better release outcomes, meaningful KPI adoption, and increased team effectiveness.

• Assess current product delivery processes and identify systemic bottlenecks impacting velocity, quality, predictability, and business outcomes.
• Establish visibility into delivery performance through measurement of lead time, cycle time, throughput, release frequency, defect trends, and delivery predictability.
• Partner with Product, Engineering, and QA leaders to improve planning, execution, release readiness, and delivery forecasting.
• Develop and implement operational improvements that increase delivery reliability and reduce friction across teams.
• Analyze delivery risks, dependencies, and escalating issues to proactively address obstacles before they impact commitments.
• Drive continuous improvement initiatives focused on efficiency, quality, and predictable execution.

• Evaluate and improve collaboration models between Product Management, Engineering, QA, Infrastructure, and business stakeholders.
• Identify gaps in planning, requirements readiness, testing strategies, release preparation, and cross-team communication.
• Establish best practices that improve handoffs, reduce rework, and create greater alignment throughout the delivery lifecycle.
• Promote clear Definition of Ready, Definition of Done, release governance, and quality standards across teams.
• Facilitate working sessions that drive alignment, clarity, accountability, and shared ownership of outcomes.
• Improve overall product development cohesion by creating repeatable, scalable operating practices.

• Define, implement, and maintain product, delivery, quality, and operational performance metrics.
• Establish KPI frameworks that enable data-driven product and delivery decisions.
• Develop reporting mechanisms and executive dashboards that provide visibility into team performance and business outcomes.
• Track product adoption, release effectiveness, delivery performance, quality trends, and operational health indicators.
• Identify opportunities and risks through analysis of delivery and product data.
• Present actionable insights and recommendations to leadership teams.

• Audit product backlogs to ensure alignment with business objectives, strategic priorities, and team capacity.
• Improve backlog quality through standardized requirements, story-writing practices, acceptance criteria, and readiness standards.
• Partner with Product Managers and Product Owners to ensure work is prioritized according to business value and customer impact.
• Establish governance processes that improve transparency, prioritization consistency, and execution readiness.
• Ensure dependencies, risks, and technical considerations are appropriately captured and addressed during planning.
• Drive continuous improvement in backlog health,…