Account Representative (Minneapolis, MN; Denver, CO; Salt Lake City, UT; Chicago, IL; Seattle

Dorsey is seeking an Account Representative to oversee the WIP and A/R portfolio for assigned attorneys, helping clients move from outreach to resolution with both urgency and care. In this client-facing role, you will recover outstanding balances by crafting respectful, effective negotiations that lead to prompt, responsible payment while preserving long-term relationships. You’ll apply strong analytical skills to reconcile complex accounts, resolve discrepancies, and maintain accurate, audit-ready documentation.

Success requires a polished communication style and a disciplined approach that balances firm collections practices with thoughtful relationship management and a consistently positive client experience. If you’re ready to make an impact in a professional, client-centered setting, we welcome your application.

• Develop and maintain working relationships with Dorsey attorneys, business professionals and clients and use those relationships to manage the WIP and A/R of the assigned attorneys.
• Contact clients via phone and email to collect debt and past due invoices. Provide payment plans and escalated non-payment clients to management.
• Meet monthly with attorneys via Zoom or in person to discuss client outreach and outcomes for open A/R balances.
• Maintain 3E Elite Collection notes with client correspondence and calls, emails and client contact information.
• Conduct detailed account analysis to identify root causes of delinquency and recommend corrective actions or loss mitigation strategies.
• Resolve any billing disputes and ebill problems, reconcile payments when necessary, and research client inquiries.
• Work with the cash applications team and assist with unapplied cash issues.
• Assist other Accounts Receivable business professionals as needed.
• May perform other duties not listed above.

• High School diploma or G.E.D. equivalent.
• At least 5 years of commercial collection or accounting experience.
• Ability to organize and prioritize numerous tasks and procedures and complete them within time constraints with minimal supervision.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Excellent oral and written communication skills.
• Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients.
• Ability to work under pressure and communicate effectively with all levels of personnel.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem solving and decision-making abilities.

• At least 3-4 years of experience with accounts receivable and collections systems in a large law firm environment.
• Previous experience with Elite 3E.
• Good negotiating skills and ability to collect amounts from clients and resolve settlements once approved by billing attorney.

Dorsey & Whitney is a global law firm with over 650 lawyers across 22 offices in the United States, Canada, Europe and Asia. We provide strategic legal counsel to companies worldwide across a diverse range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology.

Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners regardless of gender. Dorsey’s benefit package includes: comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance;

vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption…