Client Services Manager

Client Services Manager / Operations Manager

Franklin Street is currently seeking a Client Services Manager / Operations Manager to join our team in Dallas, TX. The ideal candidate must possess 3-5+ years of administrative experience with the ability to manage transaction critical dates, streamline contract processes, support deal marketing, and oversee daily office administration and event logistics.

Position Overview:

The Client Services Manager relieves the Real Estate agents of administrative, research and analytical functions in order to increase the time the agents have available for production. The Client Services Manager manages a wide variety of situations and conflicts involving the clerical and administrative functions of the office, relies on experience and judgment to plan and accomplish goals, and may direct or lead the work of others with creativity and latitude.

• Types and supports the production of general correspondence, memos, charts, tables, graphs, site plans, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Manages creation of Listing Agreements, Letters of Intent/Offer Letters, Critical Dates Memos, etc.
• Upon receipt of Listing Agreements, Letters of Intent/Offer Letter, and Purchase & Sale Agreements, store in client/deal folder and executes appropriate checklists/processes.
• Management of all listings which includes monitoring critical dates; coordinating property tours; overseeing communication with prospective purchasers, outside brokers, the clients & agents; collecting/approving all CA's; responsible for keeping all financial reporting up to date for each listing; monitoring all LOI's; keeping lead agent(s) notified of all stages
• Management of all Sales & Purchase Contracts which includes monitoring critical dates; coordinating / scheduling of all site inspections; collecting/organizing all due diligence documents; creation of sales contracts, Amendments or other negotiations required; review of closing docs for accuracy; keeping lead agent(s) notified of all stages
• Enters all transactions and required documentation into Frankie. Complete the necessary steps in Frankie to create/send out commission demand letters and process payments.
• Monitors commission demand letters and balances for the sales teams. Coordinate with legal on past due commission demand letters.

• Interfaces directly with clients, including taking them on property tours, resolving routine issues and responding to pricing and/or non-routine inquiries.
• May source properties and/or clients by researching local and national databases. Tracks and reports on responses and communications from sourcing activities.

• Manages the creation and storage of client/deal folders.
• Maintains company database by adding or verifying contact information and property databases to ensure orderly information, files, and accessibility.
• Maintains any pipeline reports and tracking spreadsheets.
• Tracks website registrations and Link Tracking.

• Performs market research for general information, comps, tenant write-ups, etc.
• Assists Team's marketing person in the creation of demographic maps, aerials, target area maps and reports using Regis for BOV's, Offering Packages and other marketing materials.
• Assists Team's marketing person in the execution of marketing projects, including but not limited to coordinating and creating direct mailings and eblasts, orders property signs, booking property photos/drone videos with vendor, executive summaries, brochures, placemats, marketing packages, and press releases.
• Ensures all listings are properly displayed on all necessary websites and/or advertising outlets. (i.e. Company website, Loop Net, CoStar Crexi, etc.)
• Sends offering memorandums (packages).

• Maintains office common areas to provide a professional, clean, and safe environment for employees and guests.
• Maintains office supply inventory, checking stock levels, placing and expediting orders for supplies, verifying receipt of supplies and reconciling billing.
• Covers the front desk…