Field Onboarding Specialist

Overview

Field Onboarding Specialist - Make Every Technician's First Day the Start of a Lasting Career

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You'll Be Doing

As our Field Onboarding Specialist, you'll own one of the most important moments in the technician experience: the first 14 days. You'll help new HVAC/R Technicians get the training, tools, systems access, and support they need to start strong while identifying opportunities that improve retention and the onboarding experience across Nextech.

• Own the field onboarding process for HVAC/R Technicians, ensuring required compliance, technical, safety, and professional training is completed and documented.
• Coordinate first-day onboarding with local offices and drive the 14-day sign-off process, including accurate reporting and updates in UKG.
• Partner with local management and IT to ensure technicians have timely access to field systems, applications, training, and support.
• Work with HR, operations, and department leaders to resolve day-to-day technician needs involving tools, fleet, systems access, and other operational resources.
• Serve as a trusted liaison between HVAC/R Technicians and leadership, helping resolve operational and workflow concerns while maintaining clear boundaries around HR, pay, benefits, and employee relations matters.
• Connect technicians with training and development opportunities that strengthen process knowledge and technical capabilities.
• Track first-14-day retention metrics and translate data into actionable recommendations for leadership.
• Coach leaders on effective technician engagement, onboarding, and retention practices.
• Identify trends, risks, and opportunities that can strengthen technician loyalty, improve the onboarding experience, and reduce attrition.
• Complete responsibilities safely, accurately, thoroughly, and with strong attention to detail while upholding Nextech policies and professional standards.
• Take ownership of additional related responsibilities as business needs evolve.

What Makes Nextech Different?

We are committed to investing in our employees through professional development, career advancement opportunities, competitive benefits, and a workplace built on Safety, Customer First, Integrity, Expertise, and Teamwork. When you join Nextech, you're not just supporting the business; you're helping shape its future.

• Competitive salary and comprehensive benefits package
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Career growth and advancement opportunities within a nationwide organization
• Exposure to senior leadership and strategic business initiatives
• Opportunity to influence culture, engagement, and organizational success
• Professional development and continuous learning opportunities
• Collaborative, values-driven environment built on Safety, Customer First, Integrity, Expertise, and Teamwork
• Stability and growth with America's largest HVAC/R service provider
• The chance to make a visible impact on employee experience and business performance

Min Compensation

USD $70,000.00/Yr.
Max Compensation

USD $85,000.00/Yr.
What We're Looking For

We're looking for a proactive, highly organized professional who can combine relationship-building skills with data-driven thinking and strong operational execution.

• Bachelor's degree in Business Administration or a related field or 2+ years of experience in field or service operations.
• Experience in manufacturing, construction, field services, or another technician-heavy industry.
• Previous experience supporting the HVAC industry or another service-based business is preferred.
• Understanding of HVAC/R Technician job functions and experience working with diverse teams is a plus.
• Strong interpersonal, written, and verbal communication skills.
• Proven problem-solving and conflict-resolution abilities.
• Ability to analyze data, recognize trends, and turn findings into actionable insights.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, macros, IF statements, and formulas, along with proficiency across Microsoft Office.
• Ability to coordinate and contribute effectively within cross-functional teams.
• Strong organizational skills and exceptional attention to detail.
• Ability to prioritize competing…