Logistics Operations Specialist - Dallas, TX - Hybrid

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure.

Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

The Logistics Operations Specialist is part of Gigamon’s Logistics Operations team and serves as the primary local interface with contracted warehouse, fulfillment, and service partners in the Dallas area. This onsite role provides operational governance by evaluating warehouse conditions, processes, records, and system activity against Gigamon requirements and business priorities. The Specialist uses independent judgment to assess urgency, materiality, customer and business impact, and the appropriate response, including corrective action, containment, shipment holds, or escalation.

Through supplier influence, issue ownership, and disciplined follow-through, this role helps protect fulfillment performance, inventory accuracy, customer commitments, service operations, and operational controls.

What you’ll do:

• Serve as Gigamon’s primary onsite contact for contracted warehouse, fulfillment, and service partners in the Dallas area.
• Interpret Gigamon requirements, clarify expectations, establish priorities, and coordinate partner responses across operational functions.
• Observe and evaluate inbound, outbound, inventory, returns, material handling, and service-related processes to verify compliance with Gigamon requirements.
• Review operating records and system transactions, identify deviations, assess potential impact, and determine whether issues require local resolution, containment, corrective action, or escalation.
• Influence partner work sequencing, prioritization, verification points, documentation, training, and temporary containment to improve execution and prevent recurrence.
• Hold partners accountable for agreed actions and deadlines while maintaining effective working relationships and a trust-but-verify approach.
• Assess outbound shipments for readiness, accuracy, documentation, and customer or compliance risk; coordinate corrections or recommend shipment holds when appropriate.
• Monitor warehouse performance indicators, including shipment accuracy, inventory accuracy, receiving and put-away accuracy, turnaround time, and process compliance.
• Compare actual performance with Gigamon requirements, targets, historical trends, and current business priorities to identify recurring failure modes and determine corrective action.
• Oversee receiving, put-away, inventory movements, returns, and system transactions to support accurate product availability, fulfillment, financial reporting, and control compliance.
• Investigate inbound, return, and inventory discrepancies; determine whether material should be accepted, quarantined, reworked, returned, or escalated.
• Evaluate the likely source and scope of inventory variances, determine whether additional locations or transactions require review, and confirm that corrective actions resolve issues appropriately.
• Support shipment integrity activities, including outbound imaging and execution checks, when required to protect customer commitments and operational risk.
• Provide onsite quarter-end and month-end readiness oversight by assessing open-order…