Regional Training Manager

• Manage, maintain, and assist in developing compliance, procedural, and operational training for airline passenger, cargo, and ground handling processes within an assigned region
• Maintain management oversight of safety, security, and quality audit programs
• Coordinate with field general managers, station managers, and station trainers to ensure initial and recurrent training
• Evaluate training compliance and verify records are complete and current
• Ensure daily operations meet government and WFS standards
• Provide Train-the-Trainer certifications and assist station instructors with procedures, regulatory bulletins, and training deficiencies
• Assist with developing, revising, and designing training courses and programs
• Verify completion of mandated training across assigned stations
• Perform independent station and process audits focused on training, safety, security, and quality
• Document and submit regional reports to Directors of Training and Quality Assurance and the Vice President of Training and Quality Assurance
• Coach stations on required daily and weekly inspections
• Verify completion of reports required by government agencies and airport authorities
• Attend management meetings regarding training, safety, and security issues
• Compile data for process and procedure improvement proposals
• Assist with special projects and events and perform other required duties
• Meet customer and airline representatives regarding training or audit issues

• High School Diploma and two years or equivalent experience in airline ground handling/cargo safety, security, or training
• Demonstrated ability to work effectively with individuals and groups across management levels, identities, cultures, backgrounds, and ideologies in a global environment
• Knowledge of applicable domestic and international guidance and regulations, including TSA, FAA, IATA, OSHA, and CBP
• Knowledge of Federal Air Regulations applicable to passenger, cargo, and ground handling operations
• Excellent leadership and organizational abilities
• Strong oral and written communication skills
• Excellent presentation and interpersonal skills
• Ability to read, write, fluently speak, and understand English
• Ability to use a computer and applicable Microsoft Office software
• Ability to work with little or no supervision and independently or as part of a dynamic team
• Ability to perform required physical functions in variable weather and environmental conditions
• Ability to work in restricted spaces and high-noise environments
• Ability to tolerate dust, jet fumes, and toxic chemicals
• Ability to remain in a stationary position 50% of the time
• Ability to lift, carry, or move objects, files, and documents up to 10 pounds
• Regular and punctual attendance consistent with ADA, FMLA, and applicable federal, state, and local standards

Demonstrates expertise in compliance, procedural, and operational training within the airline industry, with a strong focus on safety, security, and quality standards. Proficient in evaluating training compliance and conducting audits while effectively communicating with diverse teams and stakeholders.

• Compliance Training Development
• Safety and Security Audits
• TSA, FAA, IATA, OSHA Knowledge
• Leadership and Organizational Skills
• Microsoft Office Proficiency

• Training Course Development
• Regulatory Compliance Evaluation
• Audit Documentation
• Process Improvement Proposals
• Train-the-Trainer Certification

• Strong Oral Communication
• Excellent Presentation Skills
• Interpersonal Skills
• Ability to Work Independently
• Team Collaboration

• Airline Ground Handling
• Cargo Safety
• Federal Air Regulations
• Training Compliance
• Operational Standards