Product Manager - Customer Experience

Staff Product Manager
- Customer Experience### Staff Product Manager
- Customer Experience Apply:
Remote
- United States:
Full time:
Posted 2 Days Ago:
REQ-5040
** Join Triumph!
** At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients.

Because at the end of the day our goal is to help our partners businesses run better.
** Role Summary
** We’re on the hunt for a dynamic and experienced Staff Product Manager to drive high-impact product initiatives and deliver solutions that scale. If you’re passionate about shaping the future of products that solve real customer problems and you thrive in a fast-paced, collaborative environment, this role is for you.  
** A Day in the Life
** As a Staff Product Manager, you’ll be at the forefront of shaping our product roadmap. From collaborating with cross-functional teams to launching complex, customer-centric products, you’ll guide every step of the product lifecycle. Your ability to communicate product vision, align teams, and drive decision-making will ensure our products consistently meet and exceed business and customer goals.  
** What You’ll Be Doing
*** Lead and communicate the product vision and strategy in alignment with company objectives.
* Manage the full product lifecycle from discovery to launch and iteration.
* Collaborate closely with software engineers, designers, data, customer experience, and marketing teams to deliver high-quality products on time.
* Analyze market trends, customer feedback, and product performance to guide decision-making.
* Apply AI where it matters, where intelligence creates improvements in your product area and drive those bets from initial ideation through enablement.
* Represent the voice and experiences of the customer(s).
* Prioritize product features and enhancements based on business impact and customer value.
* Mentor and inspire the product team, sharing best practices and helping elevate the team's capabilities.
* Influence key stakeholders, including executives, to align and drive support for product initiatives.
* Identify new product opportunities and stay ahead of emerging technologies.  
** What Makes You a Great Fit**
* ** Experience**: 7+ years in product management, with at least 2 years in a senior, staff, lead, or principal-level role.
* ** Expertise**:
Proven track record of launching successful products in B2B/B2C environments.
* ** Collaboration**:
Comfortable working with cross-functional teams, including engineers, designers, and marketers.
* ** Technical Background**:
Strong understanding of technical concepts and agile development processes.
* ** Leadership**:
Able to mentor, lead teams, and influence stakeholders across all levels.
* ** Skills**:
Strong communication, strategic thinking, data-driven decision-making, and problem-solving abilities.
* ** Tools**:
Familiarity with Project Management Tools (Jira, Asana, Click Up), Spreadsheets (Google Sheets, MS Excel), Design (Figma, etc), and other product management tools.
* ** Education**:
Bachelor’s degree in Computer Science, Engineering, Business, or a related field (MBA or advanced degree a plus).  
** Apply Now
** Ready to make an impact and take the next step in your career? We’re excited to meet you! Apply now and help us build products that will change the game.  
** Work Environment
** The work environment characteristics described here may be encountered while performing the essential functions…