Client Success Manager

About Us

Totus is the modern gift card platform built for brands. We’re rethinking gift cards from the ground up - transforming them from an operational burden into a strategic growth engine. Our platform simplifies issuance, distribution, and financial operations while unlocking new revenue streams and delivering better customer experiences. Today, more than 60 leading brands - including Waymo, Poshmark, Oura Ring, Allbirds, Outdoorsy, Fold, Third Love, and Unleashed Brands - rely on Totus to power their gift card programs.

We’re a fast-growing team that values efficiency, creativity, and real impact. If you thrive in environments where you can shape processes, collaborate with sharp teammates, and see your work move the business forward, you’ll fit right in.

• Directly manage a group of client relationships
• Achieve client-specific objectives, driving growth in first party, third party and B2B gift card channels as applicable
• Support Client Success Team in managing day-to-day and project-level tasks, helping the team meet/exceed revenue targets
• Provide regular reporting to clients as needed
• Keep brand assets updated across channels
• Triage client requests and liaison with Totus teams to ensure effective solutions are provided

• At least 3 years of demonstrated success in client management, preferably in the gift card/payments industry
• Extensive reporting and presentation preparation skills required for client reporting, tracking and analysis (strong Excel and PowerPoint skills required; AI preferred)
• Highly detail-oriented with ability to multi-task and prioritize effectively
• Self-starter who can manage tasks independently
• Comfortable with ambiguity
• A passion for excellent client service and account management
• Travel for team meetings, trade events and/or client visits as needed