Executive Client Partner

The Executive Client Partneris responsible for leading

DataSpring’smost strategic and consequential client relationships, including marquee health plan and healthcare organization partners represented onDataSpring’sBoard of Directors.

This role serves as the senior relationship owner across both executive decision-makers and operational leaders, ensuring

DataSpringunderstands each partner’s strategic priorities, delivers measurablevalueandremainspositioned as a trusted, long-term advisor.

The Executive Client Partner will build and sustain relationships across the client enterprise, from C-suite and board-level stakeholders to operational,technical and functional leaders responsible for day-to-day execution.

The role is guided by four core principles:
Protect, Influence,
Innovate
and Partner
.

The Executive Client Partner will protect

DataSpring’smost important relationships and revenue, influence strategic decisions and future direction,identify opportunities to innovate alongside clients and partner closely with

DataSpring’sExecutive Leadership Team and key cross-functional leaders to deliver a coordinated enterprise experience.

This individual will develop and execute comprehensive account strategies, strengthen executive alignment, drive value realization,anticipaterisksandidentifyopportunities to expand the partnership across

DataSpring’sport folio. The role requires a highly credible healthcare leader who can navigate complex organizations, build influence at the highestlevelsand translate client priorities into coordinated action across

DataSpring.

The Executive Client Partner is a full-time, remote, exempt position and reports to the VP, Account Management that will require the ability to travel up to 30% of the time.

• Serve as the senior relationship owner for a select portfolio of Data Spring’s largest, most strategic and highest-profile partners.
• Build trusted relationships with board members, C-suite executives, senior decision-makers and operational leaders across assigned client organizations.
• Develop a deep understanding of each client’s enterprise strategy, business objectives, operating environment, stakeholder dynamics and future priorities.
• Establish and maintain multilevel relationship maps that ensure strong connections across executive, operational, technical, financial and procurement stakeholders.
• Create a consistent and intentional executive engagement strategy, including executive sponsorship, strategic planning sessions, executive business reviews and ongoing leadership communication.
• Serve as a trusted advisor who brings perspective, insight and recommendations beyond routine account management.

• Maintain accountability for the health, retention and long-term strength of Data Spring’s most important client relationships.
• Anticipate relationship, performance, operational, financial and reputational risks before they affect the partnership.
• Develop and lead comprehensive risk-mitigation and executive intervention plans.
• Ensure emerging concerns are elevated with the appropriate context, recommended actions and clearly defined ownership.
• Protect client trust by ensuring commitments are understood, coordinated and fulfilled across Data Spring.
• Lead sensitive client discussions and escalations with sound judgment, executive presence and a solution-oriented approach.
• Partner with Data Spring leadership to ensure marquee clients receive a consistent, proactive and differentiated experience.

• Translate client strategies, market pressures and leadership priorities into actionable implications for Data Spring.
• Influence internal priorities by representing the voice of…