Sales Operations Analyst

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Celebrate success: At Bosch, we celebrate you.
• Shape tomorrow: At Bosch, you change lives

Job Summary

The Sales Operations Analyst provides operational support across the commercial organization, with primary responsibility for customer and manufacturer representative onboarding, contract coordination, account setup, and cross-channel commercial operations.

This role serves as a central connection point between Sales, Finance, Controlling, HR, Legal, Customer Support, Operations, Product, and IT to ensure customers and manufacturer representatives are properly established, contracts and required documentation are completed, and commercial processes are executed accurately and efficiently.

The position supports multiple sales channels and legal entities by coordinating account setup, maintaining CRM and ERP data, managing contract-related activities, providing reporting and analysis, and identifying opportunities to standardize and improve sales operations processes.

• Serve as the primary operational point of contact for onboarding new customers and manufacturer representatives.
• Coordinate the end-to-end onboarding process, including required documentation, approvals, contracts, account setup, pricing, system configuration, and internal stakeholder coordination.
• Partner with Sales, Finance, Legal, Customer Support, Operations, and other functions to ensure onboarding requirements are completed accurately and on time.
• Monitor onboarding progress and proactively identify missing information, delays, or issues requiring resolution.
• Establish and maintain standardized onboarding procedures and documentation.
• Ensure customer and manufacturer representative information is accurately established and maintained across CRM, ERP, and other commercial systems.
• Support changes to existing customer and representative relationships, including account updates, ownership changes, channel changes, and organizational changes.

• Serve as the primary operational resource for customer and manufacturer representative contract administration.
• Coordinate contract initiation, review, execution, amendments, renewals, and terminations with Sales, Legal, Finance, and other stakeholders.
• Maintain accurate records of contract status, key terms, effective dates, and required actions.
• Monitor contract lifecycle activities and proactively communicate upcoming renewals, expirations, or required amendments.
• Coordinate internal approvals and documentation required to establish or modify commercial relationships.
• Ensure contract-related information is appropriately reflected in CRM, ERP, and other applicable systems.
• Support resolution of operational questions related to contractual requirements and elevate legal matters to the appropriate Legal stakeholders.

• Provide operational support across Factory Direct, Independent Distribution, National Accounts, and other commercial sales channels.
• Coordinate activities that involve multiple sales channels, business units, or legal entities.
• Partner with Sales and functional stakeholders to ensure appropriate processes, account ownership, system setup, and approvals are followed.
• Identify opportunities to improve consistency and standardization across channels and legal entities.
• Support channel-specific initiatives, organizational changes, pricing updates, product changes, and other commercial activities.
• Maintain accurate customer, manufacturer representative, and account information across CRM, ERP, and other commercial systems.
• Serve as an operational point of contact for internal teams regarding account status, onboarding progress, contracts, and setup requirements.
• Support customer and representative account maintenance throughout the relationship lifecycle.
• Assist with customer issue resolution by coordinating with Sales, Operations, Customer Support, Finance, and other stakeholders.
• Support product launches, product changes, and other commercial initiatives by coordinating data, documentation, and…